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Computer Support Specialist - Olympia, United States - Gensco
Description
Computer Support Specialist
Tacoma, Washington
Description
Gensco has an exciting opportunity to join our fast-paced IT team out of our corporate office in Tacoma, WA as a Computer Support Specialist This position will perform central computer support and operating activities to support the business and complete pc maintenance, operations, and networking functions
Duties and Responsibilities:
1. Central Computer Operations a. Installs and configures computer hardware, software, systems, networks, printers, and scanners. b. Monitors and maintains computer systems and networks. c. Responds in a timely manner to service issues and requests. d. Provides technical support, in-person, via remote sessions, email or over the phone. e. Sets up accounts for new users and prepares new or replacement computers and equipment. f.
Seeks ways for Gensco to expand the use of computer technology and solicit suggestions from both internal and external sources.
2. Personal Computers a. Tracks Gensco IT equipment by asset number and assigned user via our asset tracking system. b. Obtains and loads approved computer software to PCs as necessary. c. Creates and maintains internal SOPs and solutions. d. Responds to calls for PC hardware or software help. e. Repairs and maintains Genscos computer equipment and coordinates with vendors when needed. f. Coaches Team Members on developing and improving computer use skills. g. Maintains technical proficiency in PC applications and maintenance.Education/Experience/Skills
Technical certification or degree for two-year college program in computer studies
Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
Customer service-oriented approach. Responds to requests with a sense of urgency
Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
Willing to think out of the box and identify process improvement opportunities
High degree of honesty, ethics and integrity with prior work experience handling confidential information
Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint).
Able to work independently or as a member of a team
Able to work sitting or standing and to move freely throughout the facility
Able to lift and carry equipment and supplies on a frequent basis
Able to work beyond normal business hours if necessary
Some travel to remote branches may be necessary
May be eligible for some remote work after a 6-month probationary period
Equal Opportunity Employer
Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team
Gensco is an equal opportunity employer.