SOC 2 Analyst - Irvine, United States - RightStaff, Inc.

General Position Summary
This role involves providing security monitoring services to client companies by analyzing events, handling common issues, and responding to incidents.
Essential Job Functions

PRIMARY RESPONSIBILITIES
• Monitor security events in real-time and handle security incidents and health alerts.
• Keep accurate records of security incidents and manage them until resolution.
• Respond to security alerts, customer inquiries, and service requests.
• Analyze incoming alerts and collaborate with senior analysts on response.
• Follow SOC procedures for case and alert handling to triage security incidents.
• Identify and resolve issues to enhance services and generate reports for clients.
• Manage internal assets and support clients in adopting Managed Security Services.
• Monitor and maintain security tools for both internal and customer use.
• Engage in technical troubleshooting across various technologies.

OTHER & MISCELLANEOUS
• Strive for continuous improvement in work processes.
• Maintain high accuracy in daily activities and perform special projects as assigned.
• Report irregular issues to management and uphold ethical standards.
• Communicate effectively with colleagues and external contacts.
• Adhere to company policies and ensure a safe working environment.
• Provide technical support in pre-sales and post-sales activities.

Qualifications
Education & Work Experience
• Minimum 1 year of SOC analyst experience and 5+ years in IT.
• Bachelor's degree in relevant fields like Cybersecurity or Information Systems.
• Previous experience with network security devices and strong IT security interest.
• Proficient in English with excellent communication skills.
Tools & Equipment
• Proficiency in Windows OS and MS Office.
• Familiarity with general office equipment.
Certificates/Licenses
• Certifications like MCSE, CCNA, CISSP, or CISA preferred.
Supervisory Responsibilities
• None
Work Environment & Physical Demands
Work Environment
Work in an office setting with potential travel requirements and shift flexibility.