Client Success Executive, Group Health Insurance - Teaneck - True Benefit

    True Benefit
    True Benefit Teaneck

    13 hours ago

    Description

    Client Success Executive – Employee Benefits (Post-Sale)

    Senior Individual Contributor | Field-Based / Remote | Northern New Jersey

    Local client travel + NYC office access

    All potential candidates should read through the following details of this job with care before making an application.

    The Opportunity

    • True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership.
    • This is a post-sale, post-implementation role—no prospecting, no selling, and no people management.
    • Your responsibility begins once the client is live and continues through the life of the account.
    • You'll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long-term client health.
    • This role is designed for an experienced benefits professional who values ownership, autonomy, and impact.

    What You'll Do

    • Serve as the primary post-sale point of contact for assigned employer clients
    • Partner closely with ADP HRBPs supporting clients at their locations
    • Own the client relationship with a focus on:
    • Retention and renewals
    • Service quality and escalation management
    • Proactive issue identification and resolution
    • Manage benefit changes, ongoing service needs, and carrier coordination
    • Identify and address at-risk accounts before issues escalate
    • Travel locally to client sites in Northern NJ with periodic travel to ADP's NYC office

    What We're Looking For

    • 5–10+ years of experience in employee benefits account management, client success, or post-sale service
    • Strong, hands-on knowledge of group health insurance (small group experience preferred)
    • Proven ability to own client relationships independently
    • Comfortable in a field-based, client-facing role
    • Experience working with PEO, HCM, or employer-facing environments is a plus
    • Life & Health license (or ability to obtain within 90 days)

    What This Role Is Not

    • No prospecting
    • No sales quotas
    • No people management

    This role is about judgment, accountability, and follow-through.

    Why True Benefit & Amwins

    • True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium.
    • Amwins is privately held and employee-owned, offering stability, scale, and long-term career growth without unnecessary bureaucracy. xhmxlyz & Benefits
      • Base salary: $135,000–$160,000
      • Target 30% bonus
      • Immediate, comprehensive benefits (no waiting periods)
      • Generous and flexible PTO
      • Long-term growth potential

      If you're a senior benefits professional who prefers post-sale ownership and meaningful client relationships over sales activity, we'd welcome a conversation.

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