Corporate Trainer - Southfield, United States - Infinity Contact Inc

Description

Role Overview

The ideal candidate will be a confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to facilitate and improve employee training and performance. The Trainer will develop employees by cultivating their skills and knowledge. The Trainer will deliver training to new employees to certify them selling products for a variety of global brands. Organizational skills and a positive attitude are important qualities to the success of this role.

Responsibilities:

• Implementation and execution of all new hire and training and continuous education

• Collaborate with managers to determine training needs and schedule training sessions

• Conduct the development/implementation of new training programs

• Lead, motivate and influence others to maximize performance

• Set high standards of performance, pursue aggressive goals, and achieve them

• Develop, refine and institute existing and new methods of training and setting/measuring of quality assurance goals

• Ability to enforce company policies regarding process, compliance, and quality standards

• Develop, maintain, and update training materials

• Support and mentor new employees

• Conduct evaluations to identify areas of improvement

• Monitor employee performance and response to training

• Offer effective feedback and counseling to front line associates and manager

• Provide trainee transition support from training to live calling environment

• Conduct ongoing skills enhancement training

• Develop and assemble all related training materials

• Liaising with team leaders and managers to conduct on-the-job coaching

• Measuring the effectiveness of training sessions and preparing individual or team progress reports

• Contribute to the overall success of the Training and Quality Department

• Take calls and act as roaming Supervisors during All-Hands situations

• Work in conjunction with the Quality Assurance team to ensure training and quality goals are met

• Improve attrition and eliminate high turnover with thorough training

• Provide training updates and ensure updates are communicated throughout the operation

• Monitor progress of employees by listening to calls and providing documentation, coaching, and training as needed

Compensation details: Yearly Salary

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