Sales Advisor - E Northfield Blvd, Denver, CO , USA
1 week ago
Job Description
About the Role As a Sales Advisor you'll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience A Day in The Life Working at H&M means no two days are ever the same but a typical day will include the following responsibilities* Customer Sales Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available supporting them with direct customer service Guide customers through our fashion trends stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team Fashion Trend Awareness Keep up-to-date with fashion scene trends tendencies styles brands products competitors etc Use your product & fashion knowledge to share relevant information to customers Team Development Retain and share your service fashion and store operations knowledge and skills with colleagues Follow all procedures routines legal requirements in all areas of the store Give receive feedback with your colleagues learn develop support each other Participate in relevant available Onboarding introduction processes trainings courses relevant for your role future development Retail Operations Visual Commercial Execution Complete full garment cycle from unpacking refill steaming ensure good garment care Operate fitting room checkout areas according to best practice processes Contribute clean tidy sales floor back house including stockrooms Ensure good stock levels replenishment routines on sales floor Upkeep follow best practice any instore OMNI Services instore tech services/tools Instore Care App Click Collect Smart Store etc Support opening closing stores Following H S guidelines legal requirements applicable role responsibilities Qualifications Who You Are As a Sales Advisor you ll be passionate about fashion everything we create instore Motivated giving excellent customer experience Should also communicative creative curious motivated flexible decisive action-oriented Enjoy working collaborative dynamic environment Have sales experience dynamic collaborative environment can apply role Experience working customer service fashion retail industries
Job description
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