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    Customer Service Representative - Anchorage, United States - American Fast Freight

    American Fast Freight
    American Fast Freight Anchorage, United States

    2 weeks ago

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    Description
    Customer Service Representative

    5491 Electron Dr, Anchorage, AK 99518, USA

    Req #2475

    Wednesday, May 1, 2024

    See yourself at Odyssey.

    Join the team as our new Customer Service Representative

    Who We Are and Why We're Hiring

    Odyssey Alaska (AFF) American Fast Freight, Inc.

    (AFF), a subsidiary of Odyssey Logistics and Technology Corporation (Odyssey), is your trusted and reliable transportation and logistics company, providing a wide range of ocean freight consolidating and freight forwarding, trucking, project logistics and warehousing-distribution services.

    Our diverse customer base ships a wide variety of products across a variety of modes.

    AFF operates food grade facilities (FSMA compliant and AIB approved) in dry, hazmat and 100% true temperature protected settings to fit your shipping requirements.

    Based in vibrant Anchorage, AK Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us


    Visit us at:

    About the Job:


    The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.


    In This Role, You Will:
    Manage heavy call and email volume in a professional and timely manner
    Administer elevated service programs including customer reporting and communication processes for specific customers
    Assists internal and external customers with information or document requests
    Partners with the sales team to meet and exceed customer service expectations
    Assists in maintaining and monitoring electronic data for customers
    Operates inventory control, word processing, and spreadsheet applications for customers
    Generates correspondence to secure additional customer information to resolve customer disputes
    Responsible for regular attendance and promptness
    Assists other departments as needed
    All other duties and projects as assigned.


    Qualifications:
    We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table


    Required:
    1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred
    Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required
    Moderate to advanced knowledge of customer service practices
    Strong attention to detail
    Ability to assist in all areas of warehouse and administrative operations
    Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word
    Knowledge of standard office administrative practices and procedures
    Willing and able to work with all personality types in a professional, effective manner


    Location:
    This is an in-office role based in Anchorage, AK


    Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental dis bility, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

    Other details

    Job Family Operations

    Pay Type Hourly

    5491 Electron Dr, Anchorage, AK 99518, USA


    Share this job:


    Odyssey is an Equal Opportunity Employer and does not discriminate against qualified applicants with regard to race, color, religion, age, sex, national origin, disability, sexual orientation, genetics or veteran status.

    In addition to federal law requirements Odyssey complies with applicable state and local laws governing nondiscrimination in emplo
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