Workplace Experience Specialist II - San Francisco, United States - TalentBurst

Description

• Liaise with vendors, building managers and landlords as needed
• Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues
• Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request
• Conducts guest registration through visitor management software
• Assists with light duty activities such as adjusting monitor arms, tightening screws on chairs, etc.
• Utilizes and maintains the integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested
• Follows security and emergency procedures as defined for the property, and responds to emergencies in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures
• Share resources, knowledge, and practices with teammates to improve the office
• Assist the Food & Beverage program, including placing and stocking orders as necessary
• Coordinate all in-office events for employees and provide building tours for new employees
• Process invoices while working cross-functionally with Accounts Payable, and report any missing/delayed shipment payments to the Senior Workplace Specialist/Manager
• Maintain Workplace Experience master documents, spreadsheets, calendars, and floor plans
• Perform other duties and special projects as requested
• Comfortable meeting and engaging with new people with a warm and engaging demeanor, ability to assess circumstances, empathize, and offer help
• Utilize a high level of attention to detail as well as strong interpersonal skills
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise
• Intermediate skills with Google Suite. Comfortable with and embracing of new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, communications, and handheld mobile technologies and applications

• Minimum of 3 years' experience in a fast-paced administrative role
• Ability to consistently deliver a high level of customer service
• Strong communication skills across employees at all levels within the organization
• Demonstrated ability to handle multiple tasks with little or no supervision
• Advanced problem solving skills
• Ability to triage and create sensible prioritization to continue to be effective
• Positive attitude; grace under pressure
• Accurate, organized, punctual, and accountable
• Strong computer skills including experience with Google Suite

• Experience with Google Suite, Slack, Envoy (or similar visitor management software)
• Experience executing in-office events
• Mac literacy