- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of public areas and hotel office
- Uses appropriate selling techniques to maximize revenue and occupancy
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
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OCI Hospitality Bristol, United StatesProperty Location: Bristol, VA · Essential Duties and Responsibilities · Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly · Registers and processes guests upon arrival and departure · Demonstrates telephone courtesy and profes ...
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OCI Hospitality Bristol, United StatesJob Description · Job DescriptionProperty Location: Bristol, VA · Essential Duties and Responsibilities · Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly · Registers and processes guests upon arrival and departure · Demonstra ...
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Part Time Hotel Laundry Attendant
6 days ago
OCI Hospitality Bristol, United States Part timeJob Description · Job DescriptionProperty Location: Courtyard by Marriott - Bristol, VA · Essential Duties and Responsibilities · Schedules require weekends and shifts require AM & PM as the hotel requirements dictate. · Meets all cleanliness and time requirement standards establ ...
Guest Services Representative Courtyard by Marriott Bristol VA - OCI Hospitality
Description
Property Location: Bristol, VA
Essential Duties and Responsibilities