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- Works directly with employees and their family members to answer questions regarding benefits (ex: Rx benefit, covered procedures, plan provisions, plan limitations, plan selection)
- Acts as a liaison with insurance carriers and providers (hospitals, doctors, dentists, labs) to resolve claims issues and aid with the appeals process
- Assists with prior authorizations
- Helps with ID card requests
- Assists with network searches
- Documents all employee issues, follow-ups, and next steps, tasks and notes in agency CRM
- Reviews quarterly stewardship reports to detect any trend with employee issues
- Helps with employee engagement including creation of "Dear Advocate" communications
- Meets with the Benefit Consultant on a regular basis to discuss work in progress for their clients
- Assists Consultant in creating Federal compliance notices for clients
- Assists in creating and updating the Benefit Guides for clients
- Helps manage employee enrollments, terminations and changes with the carriers and vendors
- Attends training opportunities to increase industry knowledge
- 1 year of employee benefits or HR experience
- College degree preferred
- Colorado life and health license required (can be obtained after hire)
- Proficient in Microsoft Office 365 and the ability to learn new systems and technology quickly
- Excellent problem-solving skills and persistency to achieve the end result resolution
- Strong organizational skills, including daily prioritizing and logical thinking
- Able to manage multiple projects simultaneously and successfully
- Service-oriented mindset - kind, empathetic and willing to work hard on another person's behalf
- Excellent communication skills - timely, responsive and honest with the information to be shared
- Ability to work with others on a team
- Promotes cooperation and shared successes throughout the company
- Shares ideas for improvement
- Medical, Dental, and Vision Benefits
- Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
- Company paid Short-Term Disability, Long-Term Disability and Group Term Life
- Company paid Employee Assistance Program
- Paid Parental Leave
- Paid holidays
- Personalized PTO
- 401 (k)
Benefit Advocate - Denver, United States - Patriot Growth Insurance Services
Description
About Patriot: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 26th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 1,800 employees operating in 135 locations across 27 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.About Intrepid: Intrepid is an employee benefits consulting firm that implements creative solutions and strategies to maximize the value of our clients' benefit offerings. The days of the spreadsheet broker are long gone. The past several years have dictated that we not only know the ins and outs of benefits but are able to fully integrate that knowledge with a comprehensive understanding of legislation, taxes, and subsidies. Our team members are true learners and excellent communicators. Intrepid is a subsidiary of Patriot Growth Insurance Services.
Overview: As a Benefit Advocate, you'll play a pivotal role in ensuring employees and their families understand and utilize their benefits effectively. You'll serve as a knowledgeable resource, providing guidance on benefit inquiries, resolving claims issues, and facilitating the enrollment process. Your proactive approach and dedication to employee satisfaction will contribute significantly to our team's success.
This is a full, time hybrid position reporting to our office in Denver, CO.
Primary Job Responsibilities:
Patriot offers the opportunity to be a part of a fast-growing company at its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.
In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at