US Medical Contact Center Oversight and Strategy Lead - South San Francisco
4 days ago

The US Medical (USM) Contact Center is a key customer interface delivering critical medical information and trial information support to HCPs patients and population-based decision makers.
Responsibilities
- Partner with leadership to set strategy objectives and governance for USM contact center operations
- Lead the governance performance oversight and continuous improvement of external partners to ensure service delivery meets contractual quality compliance and customer experience expectations
Job description
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