US Medical Contact Center Oversight and Strategy Lead - South San Francisco

Only for registered members South San Francisco, United States

4 days ago

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Job summary

The US Medical (USM) Contact Center is a key customer interface delivering critical medical information and trial information support to HCPs patients and population-based decision makers.


Responsibilities
  • Partner with leadership to set strategy objectives and governance for USM contact center operations
  • Lead the governance performance oversight and continuous improvement of external partners to ensure service delivery meets contractual quality compliance and customer experience expectations

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