No more applications are being accepted for this job
- Assists internal and external customers with complex loan or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation.
- Researches and addresses complex and unusual loan and escrow servicing-related issues and customer complaints, forwarding only the most complex issues to the supervisor.
- Reviews and reconciles various reports; identifies, researches, and resolves errors and inconsistencies; analyzes account activity and prepares statements as necessary.
- Develops subject matter expertise and stays abreast of pertinent regulatory requirements and bank procedures and policies, communicates with investors to ensure compliance with established guidelines.
- May act as a lead within assigned unit, directing workflow and reviewing junior staff work for accuracy and completeness; trains new employees, identifies and addresses the ongoing training needs of staff.
- Performs other work related duties as assigned by supervisor.
Loan Servicing Specialist - Anchorage, United States - First National Bank Alaska
Description
Loan Servicing Specialist - Loan Administration
Salary: $22.25/hourly + DOE
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized eight years in a row by Alaska Business magazine readers.
GENERAL PURPOSE SUMMARY
Performs complex loan servicing support and escrow functions by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May supervise assigned delegates within a unit of the Loan Servicing Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: Four years loan servicing, real estate, financial industry or related experience; or equivalent combination of education/training and experience; relevant education and/or training may be substituted for up to 2 years of experience.
Preferred: Experience in a lead role.
SKILLS and ABILITIES:
Ability to keyboard 35 wpm and operate a 10-key calculator required; word processing and spreadsheet software experience required.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.