Head of Customer Experience Platform Segmentation Tech - Sunnyvale, CA
1 month ago

Job summary
The Head of Segmentation Platform will sit within the Global Service Design team and is responsible for design development build evolution management and scaling of our Customer Support Segmentation Platform - a core system that intelligently segments customers and support requests to drive operational efficiency personalization and service excellence.This role sits at the intersection of Community Operations CommOpsand Customer Obsession COProduct You will work closely with CommOps frontline teams to deeply understand their business requirements use data to define segmentation logic collaborate with engineering and data science teams to build scalable solutions optimize segmented customer experience Over time this platform will evolve from rules-based system fully AI-enabled segmentation engine capable dynamic routing prioritization experimentation personalization customer interactions across support options
Job description
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