Network/Telecom Specialist- Tier I - Woodbury, United States - ITProFound

Description

Complete Description:
***Candidate will be working onsite for the duration of the engagement.

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location.

Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.

Will operate in a 24/7 operation and maintain current SLA's.


Skills Required:
Bachelor's degree or 3 to 5 years in Information Technology or Computer Science
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
Self-motivated, enthusiastic, and able to handle multiple support cases
Strong writing skills to maintain organized documentation
Customer-oriented, and capable of providing high levels of client satisfaction
Collaborate and work well with others
Experience with VOIP technologies is a plus
Experience in a NOC environment is preferred.
Strong skills in working with clients and communication
Knowledge of network cabling, network classification and network topology

Skill

Required / Desired

Amount

of Experience

Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

Required

3

Years

Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

Required

3

Years

Strong writing skills to maintain organized documentation

Required

3

Years

Knowledge of network cabling, network classification and network topology

Required

3

Years

Experience with VOIP technologies is a plus

Highly desired

3

Years

Experience in a NOC environment is preferred

Highly desired

3

Years