- Develops carrier relationships in order to effectively support customers.
- Maintains and grows relationships with carrier accounts.
- Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
- Has daily contact with carriers to determine availability while negotiating transportation rates.
- Provides consistent and exceptional customer service levels to carriers and customers.
- Researches new carriers within the market, generates leads, and develops new carrier relationships.
- Makes cold and warm calls to current and potential clients to promote business growth and development.
- Studies and understands seasonal market trends.
- Handles dispatch operations with carriers and drivers.
- Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.
- Performs other duties and projects as assigned.
- High School diploma.
- 1 years' experience in a logistics, brokerage, or customer service field.
- Proficient in Microsoft Word, Excel, Access, and PowerPoint
- Solid analytical experience in Excel required
- English (reading, writing, verbal)
- Position requires strong mathematical skills for project development
- Strong ability to persuade, motivate, negotiate, and influence others
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Excellent communication skills, verbal and written
- Driven, enthusiastic, and highly motivated
- Ability to build strong relationships
- Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
- High attention to detail and ability to multitask
- Strong organizational skills
- Proficiency in using a Windows-based computer
- Great phone presence and effective interpersonal communication skills
- 6 months' industry experience
- Experience with Transportation management software a plus
Customer Service Specialist, Carrier Sales, Road US - Itasca, United States - DSV
Description
SUMMARY
The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team's freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.
ESSENTIAL DUTIES AND RESPONSIBILITIES
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED
Computer Skills
Language Skills
Mathematical Skills
Other Skills
PREFERRED QUALIFICATIONS
Education and/or Experience
Computer Skills
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Positions
For this position, the expected base pay is: $47,000- $64,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.