Service Desk Technician Tier 2 - Burleson
3 weeks ago

Job summary
We are seeking an experienced Service Desk Technician - Tier 2 to join our team. The successful candidate will be responsible for resolving more complex technical issues that cannot be completed at the Tier 1 level.Responsibilities
- Serve as a primary technical point of contact for clients via phone, email, and ticketing systems for escalated or complex issues.
- Deliver a professional, calm, and solution-focused experience, especially in high-impact or time-sensitive situations.
Job description
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