Business Analyst - Minneapolis, United States - Insight Global

Description

• Responsible for all day to day operations on assigned client accounts and systems.
• Serve as the initial point of contact for all technology escalations from internal and external clients.
• Oversee promotion launch activities, promotion setup, content updates, web site QA and regression testing
• Facilitate customer onboarding and site reviews as needed.
• Coordinate ongoing program operations with the project operations team. Delegate effectively.
• Responsible for tax/earning reporting processes. Delegate these tasks to operations team, but ensure process is completed correctly and reporting is accurate and on time.
• Maintain positive client and internal team relationships.
• Together with the Application Director, recommend new solutions or ideas to the customer which will enhance their project and increase project revenue.
• Manage the project budget and profitability by client. Ensure monthly bill lines are submitted and reporting completed.
• Implement system or process efficiencies (i.e. automation) to reduce expense and risk for error.
• Participate in program/web site reviews on an as needed basis.
• Works with the client(s) to provide status of the release, coordinates walk through of the newly developed items and receive UAT feedback from clients.
• Ensure process documentation is up to date and followed by the project operations team.
• Reduce risk of error in operations by reviewing processing steps to ensure proper verification steps are implemented and followed.
• Training team on processes and review of documentation.
• Maintain the project issue log
• Execute the business unit's service recovery process as needed.
• Responsible for synthetic monitors (Site24x7). Ensure they are operational and maintenance periods are set as needed. Maintain application availability above 99.5% per app to the best of your ability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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. Required Skills & Experience- 3-5 years of IT Business Analyst experience

• Basic SQL querying experience
• Experience with UAT and regression testing
• Project management/coordination skills: task prioritization and delegation, organization and time management
• Experience in a customer facing role: ability to excel in a customer centric role (prioritization and sense of urgency)
• Very strong interpersonal and soft skills: well spoken under pressure, strong written and verbal communication skills Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.