Deskside Technician I - Oak Brook, United States - Stefanini Group

Description

Details:

Who we are:

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Diagnose, troubleshoot, and implement fixes for a variety of technology
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture including permissions and file structure
• Mac/Apple experience, a plus
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

• +1 years corporate deskside support or equivalent experience
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;