- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
- Informs patients of delay in physician schedules, assists with patient comfort while delayed.
- Update's patient care team in the EHR to reflect accurate PCP
- Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
- Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Update's patient information including demographics, insurance, HIPAA forms and financial waivers.
- Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
- Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
- Initiates authorization request
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and properly enters into the appropriate system.
- Enroll patients in patient portal
- Update lab/imaging/pharmacies
- Performs screenings as applicable
- Arrange specific patient services such as ASL interpreter, needed transportation
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
- Actively participates in pilot programs
- Performs patient outreach for AWV's, quality lists
- Manages Department Staff Inbox
- Manage patient ticklers, portal requests, online scheduling requests
- Completes letters as assigned (no-show/late cancellation, return to work/school)
- Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
- Demonstrates the ability to adequately follow downtime procedures.
- Other job duties as required.
- Pushing and pulling, taking frequency and weight into consideration.
- Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
- Dexterity of hands and fingers.
- Balance is maintained during climbing, bending and/or reaching
- Endurance (e.g. continuous typing, prolonged standing/bending, walking).
- Chemicals, Chemotherapy and Fumes
- Loud noises
- Vibration
- Extreme temperatures
- Confined spaces
- Allergens: dust, mold and/or pollen
- Magnetic fields
- Radiation
- Sharps
- Latex
- Combative patients/visitors
- Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens.
- Contact with patients or patient specimens are possible.
- Unplanned or unexpected exposure.
- High School Graduate or GED required. Associate Degree preferred.
- Previous PSR experience preferred.
- Ability to communicate in English, both orally and in writing.
- Must have excellent customer service skills.
- Must have the ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office and terminology preferred.
- Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
- Ability to commute to satellite offices as needed.
-
Patient Access Rep
1 week ago
Ochsner Health System Baton Rouge, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
-
Patient Access Rep
1 week ago
Ochsner Health System Baton Rouge, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill ...
-
Patient Access Rep
1 week ago
Ochsner Health Baton Rouge, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
-
Patient Access Representative 1
1 week ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United States RegularJob Description · The Clinic Access Rep 1 is responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on est ...
-
Patient Access Representative 1
3 days ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United States RegularJob Description · Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. · Qualifications · Experience, Educatio ...
-
Patient Access Representative 1
2 weeks ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United StatesResponsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding Patient Access, Representativ ...
-
Patient Access Representative 1
1 week ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United StatesJob DescriptionResponsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance ...
-
Sr Director Patient Access
1 day ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United StatesJob Description · Under the supervision of the VP of Revenue Cycle, the Patient Access Sr. Director is responsible for the overall management, organization, and productivity of department operations, including admissions, pre-admissions, and financial counseling activities at Our ...
-
Patient Access Representative 1
1 week ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United StatesJob Description · Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compli ...
-
Patient Access Representative 1
22 hours ago
Franciscan Missionaries of Our Lady Health System Gonzales, United StatesJob Description · The Patient Access Rep 1 is responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on es ...
-
Patient Access Representative 1
3 days ago
Franciscan Missionaries of Our Lady Health System Gonzales, United StatesThe Patient Access Rep 1 is responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. R Patient Access, Clinic, Pedia ...
-
Patient Access Representative 2
3 weeks ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United StatesJob DescriptionThe Patient Access Representative 2 (PAR 2) facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR 2 ensures that all data entry is accurate, incl ...
-
Patient Access Representative 2
3 weeks ago
Franciscan Missionaries of Our Lady Health System Baton Rouge, United StatesThe Patient Access Representative 2 (PAR 2) facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR 2 ensures that all data entry is accurate, including demograph ...
-
Avala Hammond, United States Full timeSummary · ThePatient Access Representative Specialist assists the practice administrator in supervisingprocesses, reviewing, coordinating, and monitoring all aspects of the clinic"'sclerical department to include but not limited to procedure scheduling andfront desk. This indiv ...
-
Avala Hammond, United States Full timePatient Access Representative · The Patient access representative works collaboratively with other team members in providing patient care by collecting patient data pertinent to the patient's health and entering this information into the EMR to be directed to the appropriate cli ...
-
Sonographer
1 week ago
St Luke's Health Memorial Hospital West Livingston, United States PRNOverview · CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the . & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out o ...
-
Office Coordinator
2 weeks ago
Kessler Rehabilitation Center Livingston, United States Part timeOverview · Kessler Institute for Rehabilitation · Select Medical · 11 Microlab Rd. · Livingston, NJ 07039 · Office Coordinator (Part-time) - Outpatient Medical · Monday – Friday, 11 am – 5pm (30 hours/week) · Benefits of being an Office Coordinator with us: · You are a value ...
-
Family Medicine Physician
4 weeks ago
Summit Health Medical Group Livingston, United States Full timeCareer opportunities at VillageMD and our operating companies We're a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care. · And now we're proud to say we're part of the VillageMD family. · Vil ...
-
Cooperman Barnabas Medical Ctr Livingston, United States Per DiemJOB SUMMARY: · Assumes responsibility for all clerical functions on a nursing unit, including the transcription of all physician orders. · EDUCATION: · High school graduate; some college preferred · REQUIREMENTS: · Successful completion of all orientation programs · Mission: Pr ...
-
Lead RN
1 week ago
Summit Health Livingston, United States Full timeDescription · As a Registered Nurse (RN) at Summit Health you are a full integral partner in a multidisciplinary care team providing individualized team-based care. Under the direction of the Primary Care Provider, Clinical Practice Manager and Office Supervisor, the RN works cl ...
PSR - Patient Access - Livingston - Summit Health
Description
Description
The Patient Service Representative (PSR) serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care, performing a variety of administrative duties to assist the Care Team with providing patients with the highest standards of medical care and a positive customer service experience. Under the direction of the Primary Care Provider, Clinical Practice Manager and Office Supervisor, this highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possess strong interpersonal skills, and can function independently. The ideal candidate will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care. This opportunity offers an excellent salary, great benefits as well as the ability to be part of a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
Essential Job functions :
General Job functions:
Physical Job Requirements:
Environmental Risks:
Blood-borne Pathogens:
Education, Certification, Computer and Training Requirements:
Travel :
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at .
