Automotive Service Lane Manager - Morrow, United States - LANDMARK DCJR OF MORROW

Description

Job Description

Automotive Service Lane Manager - Large CDJR Dealership

Service advisor/manager experience required

Ensure that advisors are following departmental processes, including proper customer handling, tablet utilization, electronic MPIs, history and contact info validation, e-invoicing, RO reviews, status updates by text, email collection, and a superior active delivery process

Train, motivate, manage, and monitor performance of service department staff

Provide technical assistance to employees as needed

Quality check completed jobs

Ensure shop equipment is properly maintained and repaired

Monitor and improve customer satisfaction

Ensure customer complaints, etc. are dealt with fairly and quickly

Ensure service department employees follow safety policies

Assists Service Manager as needed

Answers technical questions about vehicle problems, warranties, services, and repairs

Oversees service orders

Assists in diagnosing vehicle problems

Maintains service porter's duties and responsibilities

Oversees administration of warranty claims

Oversees training and supervising of service department employees

Works with upper management and Human Resources to make service department hiring and discipline decisions

Sets schedules and assigns tasks to service department employees

Maintains CSI at or above company targets

Maintains an organized, clean, and safe work area

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Advisor / Manager experience is required