- Serves as the primary customer point of contact for execution of assigned customer contract(s) and related projects.
- Performs as the direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.
- Plans, analyzes, evaluates, and manages the Program(s) and the work.
- Supervises, coordinates work schedules, resolves issues, and ensures high-quality, compliant performance of all tasks by personnel working on the contract, to include in multiple locations.
- Ensures program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports, monthly Program Management Reviews, and ad hoc reports.
- Provides program and related performance process improvements through the Quality Control Plan and other policies and procedures.
- Provides and gathers required information to assist with Program assessment, reporting, and recommendations for improvement.
- Provides timely and effective conflict and issue resolution.
- Proactively manages changes in program scope or requirements, identify potential issues, and devise contingency plans.
- Effectively resolves and responds to issues directly with other company partners and the Government.
- Support company business development efforts from beginning to end, overseeing quality control throughout program lifecycle.
- Ensure Project files are created and maintained to establish and record key information and events relating to individual projects and requirements.
- Performs other duties as needed.
- Possess at minimum a Bachelor's degree in a relevant field of study (i.e. business administration, program management) and at least five (5) years of experience relevant to personnel and program management.
- Minimum of three (3) years of experience managing Government and/or military personnel and programs on contracts.
- Minimum of three (3) years of experience managing mid to large-sized teams that are geographically dispersed.
- Demonstrated work experience with the Department of State (DOS).
- Excellent and effective oral and written communication, presentation, and analytical and problem-solving skills.
- Requires strong customer relationship skills and customer focus, including the ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.
- Ability to communicate and interact clearly and meaningfully with company leadership, peers, contracting personnel, stakeholders, other agencies, partner companies, and vendors.
- Ability to prioritize multiple tasks with competing priorities.
- Excellent problem-solving ability with experience coaching, training, and disciplining employees.
- Knowledge, understanding and experience of how to work with, support and leverage corporate staff and functions.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Must be able to read, write and speak fluent English.
- Project Management Certification (PMP), highly preferred.
- Previous contracts or specific program management experience working directly with the Department of State (DOS), highly preferred.
- Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long Term Disability
- Voluntary Term Life
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Description
About Us:Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.
About the Position:
TJFACT is seeking a well-qualified Program Manager to join our team to support our Department of State (DOS) client.
The Program Manager will manage all aspects of a project/program.The Program Manager (PM) will be responsible for the personnel and their performance, cost control, quality control, and overall ensuring contract performance compliance. The PM will formulate, plan, organize and execute contract related activities that meet the goals and objectives of the Program.
Duties and Responsibilities:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
