houseperson - St. Charles, MO, United States - Boyd Gaming

Description

The Houseperson is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining Ameristar's standards of cleanliness throughout the hotel tower, as directed.

• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.
• Provides superior customer service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Removes used laundry and trash from hotel rooms and attendant carts; deposits these in proper locations – linen dropped down the chute where available, trash taken directly to the dumpster. When possible, dirty linen and trash are removed proactively – prior to the room attendant cleaning the room.
• Assists guests with questions, problems, and requests in a timely manner, ensuring guest satisfaction.
• Performs work in all areas according to established standards and techniques, proper and safe use of machines and chemicals, and customer services standards
• Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.
• Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental Standard Operating Procedures.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Greets all guests throughout shift with proper salutation and pleasant expression.
• Performs all duties in a quiet and orderly manner.
• Cleans and maintains all guest areas to include hallways, stairwells, and vending areas. All guest areas are to be free of linen, trash, food items, etc. at all times.
• Cleans, stocks, and maintains all storage areas.
• Maintains a clean and orderly laundry depository area. All soiled linens are properly sorted and placed into the appropriate carts.
• All filled soiled linen carts are delivered to the laundry facility at the established time, daily. All clean linen is returned to property from the laundry facility.
• All clean linen is brought into the hotel and properly placed in the assigned areas daily.
• Provides accurate information of property along with property events and promotions.
• Performs other duties as assigned by management.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon work volume.
• Ability to communicate effectively with guests as well as all levels of employees.
• Ability to clean and replenish soft and hard supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• Demonstrates knowledge of housekeeping practices and procedures.
• Ability to communicate in English and understands directions.

These skills and abilities are typically acquired through one year' progressive experience in hotel housekeeping.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 18 years of age

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.