Production Support Analyst - Columbus, United States - Insight Global

Description

Not writing or deploying code.
The Programmer Analyst-Senior develops and modifies complex technical computer software. They meet project deadlines to insure satisfactory function of the software.

Duties and Responsibilities:
Frequently work with outside vendor representatives and technical teams that interface with internal applications
Will be in a on-call rotation supporting applications 24/7
Provides technical support to programming and operations areas.

Works with other systems programmers to develop, install, modify, and maintain the operation system, software products and/or subsystems for network management, performance, and capacity management.

Leads the testing, debugging and modifications of software applications and validates their efficient use and integration.
Supports complex computer software such as utility programs, job control language, macros, and subroutines.
Provides technical advice on the operating system and subsystems including performance monitoring and measurement activity.
Assists with the training of less experienced Systems Programmers.
Performs other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience


Top:

• Windows
• Oracle/SQL
• Unix/Linux
• Powershell scripting (preferred)

5+ years knowledge and/or experience in a Windows
Understanding of job schedulers to create jobs including tasks and processes.
Good understanding of IT system administration best practices
Good understanding of JVMs
Good understanding of Oracle and SQL databases and writing queries
Comfortable with at least one type of shell scripting (Power Shell, KSH, Bash, Perl, WLS, etc.)
Understanding of System change control processes.
Bachelor's Degree

5+ years of related experience working in an IT environment providing production support for vendor applications with experience in installing, maintaining, and managing multiple applications/systems.

Nice to Have Skills & Experience

Ability to balance both development and support roles.
Experience in working on projects that involve business segments.

Strong interpersonal skills, focus on customer service, and the ability to work well with other IT, vendor, and business groups.

Excellent communication, design, documentation, analytical, and SDLC skills
Excellent communication, design, documentation, analytical skills
Zena experience
Providing production support for vendor applications with experience in installing, maintaining, and managing multiple applications/systems.
Knowledge and/or experience in a Windows and UNIX environment
Understanding of job schedulers to create jobs including tasks and processes.
Experience using monitoring tools like Dynatrace, Zenoss, Splunk, and log files to evaluate the health of mission critical production applications and to identify root causes for performance and functional issues

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.