Assistant Manager - Lansing, MI, United States - Great Lakes Ace

Description

Store Lansing, MI

Job Type:
Full time
This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge.

Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised.

They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals.

Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store.

Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.

Financial Management - Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates.

Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc.

that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly.

Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager.
Compliance - Ensure compliance with all company policies and procedures.

Inventory Control - Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines.

Loss Prevention - Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware.

Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; ensure sales floor is adequately stocked.

Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company.

Provide performance feedback on strengths and opportunities and recognize accomplishments. Daily huddles must be completed each morning. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times.

Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws.

Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Five to seven years related management experience and/or training preferred; LANGUAGE SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities.

The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.

The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.