Banquet Events Captain - Charlottesville, United States - Quirk Hotel - Charlottesville

Description

• Coordinate with event planners to identify ways to improve future events;
• THIS IS NOT AN EVENT PLANNER POSITION – this position is very similar to that of a shift leader;
• Ensure all check out processes are completed;
• Create server duties prior to staff rally;
• Execute catering events from start to finish;
• Manage and delegate a staff of up to 15 team members;
• Ensure guest and client satisfaction;
• Must wear required uniform and maintain a neat, clean and well-groomed appearance;
• Greet guests and continually monitor to ensure quality guest satisfaction;
• Maintain a clean and orderly work environment;
• Review the BEO, floorplan, event checklist, staff sheet, and any other papers in the event packet prior to every event;
• Inform managers of guest comments/complaints;
• Coordinate all banquet activities to ensure that each course is served in accordance to the banquet timeline;
• Ensure that all guest requests are promptly addressed;
• Provide prompt, professional and courteous service during banquet functions.

• Ability to lift up to 40 pounds and be on your feet for up to 12 hours at a time;
• Must be able to work in high pressure scenarios;
• Knowledge of food & beverage etiquette;
• Must have strong communication skills and leadership skills;
• High school diploma preferred;
• Punctuality and a positive attitude are an absolute requirement;
• Previous event catering experience required;
• Critical thinking;
• Basic Bartending skills preferred.
• Ability work in a walking or standing manor for long periods of time;
• Communicate well to staff, clients, and guests;
• Maturity of judgment and behavior;
• Work evening, weekends, and holidays;
• Work well under pressure and in a high paced environment.

Source: Hospitality Online