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Monmouth Junction

    Logistics Coordinator - Monmouth Junction, United States - Hermann Forwarding

    Hermann Forwarding
    Hermann Forwarding Monmouth Junction, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionJob Title: Logistics Coordinator

    Position Overview:

    The Logistics Coordinator will be responsible for brokering truckloads and containers to outsourced carrier partners, negotiating rates, dispatching drivers, and maintaining strong relationships to ensure the timely and cost-effective transportation of goods. Duties also include tracking trailers, ensuring timely receipt of carrier paperwork & invoices, scheduling appointments, updating customer portals, and customer service responsibilities.

    Key Responsibilities:

    Load Brokerage: Source, negotiate, and secure trucking capacity to fulfill customer shipping requirements, ensuring the timely and cost-effective transportation of freight.

    Carrier Relationship Management: Develop and maintain strong relationships with carriers, including negotiating rates, resolving issues, and ensuring compliance with service agreements.

    Customer Communication: Serve as the primary point of contact for customers, providing updates on shipment status, addressing inquiries, and resolving any issues that arise during transportation.

    Route Optimization: Analyze shipping requirements and available carrier capacity to optimize routing and maximize efficiency, minimizing transit times and transportation costs.

    Documentation and Compliance: Ensure all necessary documentation, including contracts, bills of lading, and shipping instructions, are accurately completed and processed in compliance with regulatory requirements.

    Problem Resolution: Proactively identify and resolve any issues or challenges that may arise during transportation, such as delays, damages, or routing changes, to minimize disruptions and ensure customer satisfaction.

    Data Analysis: Utilize transportation management systems and data analytics tools to track and analyze key performance metrics, identify trends, and make data-driven decisions to improve operational efficiency.

    Continuous Improvement: Collaborate with cross-functional teams to identify opportunities for process improvements, streamline workflows, and enhance service quality to drive customer satisfaction and business growth.

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