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    Guest Services - Osseo, United States - City of Maple Grove, MN

    City of Maple Grove, MN
    City of Maple Grove, MN Osseo, United States

    4 weeks ago

    Default job background
    Description
    Salary: $ $16.97 Hourly

    Location : Maple Grove 55369, MN

    Job Type: Temporary/Seasonal

    Job Number:

    Department: Parks & Recreation

    Opening Date: 04/16/2024

    Closing Date: 5/10/2024 11:59 PM Central

    Job Summary

    About Maple Grove, MN

    Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 70,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 250 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community.

    The Position
    The Maple Grove Community Center is seeking Guest Service Representatives who serve as the first point of contact for the patrons of the Maple Grove Community Center. As a guest service representative, you will be responsible for providing excellent customer service to patrons at all times in a diverse and high-traffic environment. Additionally, you will be responsible for executing tasks that help with the day-to-day operations of the community center. Come join our growing and diverse community
    Hours of Work
    Work 3- to 7-hour shifts between 5:30 a.m. and 6:30 p.m., Monday- Friday.
    Responsibilities
    • Provides quality customer services to all patrons while performing any task or function.
    • Receives and routes phone calls, takes and distributes messages.
    • Greet and refer visitors to proper persons or areas, provide general information, and answer routine questions regarding general services, programs, and procedures.
    • Assist patrons in completing forms and applications that require standard information.
    • Operate office equipment to assist in the completion of tasks/functions.
    • Assist with sending out mailings, materials, and equipment process deliveries.
    • Operate cash register, computer, I.D. equipment, cleaning equipment, concession equipment, and prepare food in concessions stand.
    • Accept mail-in registrations for participants in recreational programs, activities, classes, and lessons. Follow all established procedures to process registrations.
    • Coordinates efforts to ensure the City of Maple Grove is an equitable, inclusive, and respectful organization and supports the City's mission, vision, and core values.
    • Demonstrates ability to understand and respect the diversity of customers and co-workers, effectively communicating with individuals whose first language may be one other than English.
    • The duties listed above are intended to illustrate the type of work performed and are not all-inclusive. Supervisors will assign work found similar in nature for the position.
    Knowledge of:
    • Basic math skills.
    Ability to:
    • Develop positive working relationships with the public and fellow employees.
    • Work under pressure and remain calm and pleasant under stressful situations.
    • Operate a cash register and perform simple math skills.
    • Willingness to learn effective sales techniques.
    • Work in a moderately noisy environment.
    • Observe the public in corridors, concessions, and indoor and outdoor pool areas.
    • Operate or learn to operate various office and concession equipment.
    • Work a flexible schedule.
    • Work in a moderately noisy environment.
    • Lift 25 lbs or more.
    Qualifications

    Any combination of experience that would likely provide the required knowledge is qualifying. A typical way to obtain the knowledge and abilities would be:

    Need to have:
    • Must be 16 years of age or older.
    • Lift 25lbs or more.
    Nice to have:
    • High school diploma or equivalent.
    • Previous experience in a food service environment.
    • Previous clerical experience and multi-line phone use.
    • Experience using cash registers and computers.
    • Previous customer service experience in a diverse, high-traffic environment.
    Supplemental Information

    WORKING CONDITIONS

    Environmental Conditions:
    Indoor community center environment. Exposure to loud noises, pool

    Physical Conditions:
    Brief summary. Sitting/Standing/Lifting

    No benefits.

    01

    Are you 16 years of age or older?
    • Yes
    • No
    02

    Are you able to lift 25Ibs or more?
    • Yes
    • No
    03

    Do you have a High School Diploma or General Education Development Certification (GED)?
    • Yes
    • No
    04

    Select from the list below any previous experience you have:
    • Previous experience in a food service environment.
    • Previous clerical experience and multi-line phone use.
    • Experience using cash registers and computers
    • Previous customer service experience in a diverse, high traffic environment.
    05

    Select from the list below the shift schedules you are available to work:
    • Varying shifts between 5:30 AM-6:30 PM, Monday- Friday.
    • Varying shifts between 4:30 PM-8:30 PM, Monday- Friday.
    • Varying weekends shifts between 8:00 AM-8:30 PM.
    • Open to either morning/ evening and weekends shifts.
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