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Summerfield

    FT Customer Service Leader - Summerfield, United States - Food Lion

    Food Lion
    Food Lion Summerfield, United States

    4 weeks ago

    Food Lion background
    Description

    Address:
    USA-NC-Summerfield-4548 Us Hwy 220

    Store Code:
    Store 01355 Front End

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.


    PRIMARY PURPOSE


    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

    Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.


    DUTIES AND RESPONSIBILITIES

    Smile

    and

    provide

    prompt,

    accurate

    and

    friendly

    service

    while

    engaging

    customers

    to

    create

    a

    positive shopping experience


    Greet each customer and uses his or her name whenever possible


    Avoid personal conversations with other associates when customers are present


    Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager


    Maintain knowledge of office

    procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar


    Ensure work station and front end area of the store has a neat and clean presentation


    Maintains proper knowledge of all sales associate register functions and Front End accounting services


    Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner


    Ensure the MVP savings center KIOSK is filled with paper and properly working


    Performs the task of sales associate when scheduled or as needed per the surge plan guidelines


    Performs the task of the customer lead as needed

    to ensure service standards are maintained


    Maintain alertness and calls for assistance when needed to service customers per service standards


    Is courteous and helpful to other associates


    Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code


    Adhere to all company guidelines, policies and standard practices


    Observe and correct all unsafe conditions that could cause associate or customer accidents


    Notify QA of any cleaning issues or maintenance required on front end


    Successfully complete computer based training (CBT) and training aid courses


    Perform all other duties as assigned


    QUALIFICATIONS

    High school graduate or equivalent preferred


    Effective communication and customer service skills


    Ability and willingness to learn multiple tasks and technical requirements of the job


    Ability to perform the technical requirements of cashier and service center


    Must meet minimum age requirements to perform specific job functions


    Must be able to meet the physical requirements of the position, with or without reasonable accommodations


    PHYSICAL REQUIREMENTS

    Ability to use computers and other communication systems required to perform job functions


    Perform repetitive hand and arm motions


    Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion


    Pull or push up to 75 lbs. on occasion


    Stand 100% of the time, frequently walking short distances


    Be

    able

    to

    handle

    a

    variety

    of

    substances

    associated

    with

    cleaning

    and

    packaging

    materials,

    fresh

    fruits, vegetables, house plants/flowers and household cleaners


    Use

    hands

    to

    frequently/continuously

    handle

    currency

    (paper

    and

    coin)

    as

    well

    as

    operate

    a

    variety

    of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator


    Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level


    Meet established volume activity standards for the position


    Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time


    Have sufficient visual ability to check ID cards, checks, invoices and other written documents


    BOTTLES where applicable: Move empty bottles and containers from the front end to the back room


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 366637_external_USA-NC-Summerfield

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