- Manages operations of help desk at assigned location
- Supervises and trains help desk specialists in the identification of routine/high priority system and software problems
- Provides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed
- Serves as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problems
- Assigns corrective action requirements
- Develops and manages training in accordance with established corrective priority categories
- Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers
- Ensures compliance with electronic and physical security procedures and standards
- Establishes and oversees effective call reporting and action system
- Bachelor's Degree or equivalent related experience
- ITIL v4
- IAT Level II Certification
- Years
- Sitting for long periods
- Standing for long periods
- Ambulate throughout an office
- Ambulate between several buildings
- Stoop, kneel, crouch, or crawl as required
- Repeatedly lift and carry weight up to 25 pounds
- Travel by land or air transportation 15 %
-
Service Desk
1 day ago
Empower AI Inc. Fort Huachuca, United StatesOverview: · Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving com ...
-
Syntelligent Analytic Solutions, LLC Sierra Vista, AZ, United StatesSyntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market space · Our customers' and Syntelli ...
-
Service Desk Technician Level 1
6 days ago
ASG Fort Huachuca, United StatesJob Type · Full-time Description · Abacus Solutions Group: We're built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make ...
-
Service Desk Technician Level 1
2 weeks ago
ASG Fort Huachuca, United StatesJob Type · Full-time Description · Abacus Solutions Group: We're built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make ...
-
Service Desk Technician Level 1
1 week ago
Abacus Solutions Group Fort Huachuca, United StatesJob Type · Full-time · Description · Abacus Solutions Group: We're built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to ma ...
-
Service Desk Technician Level 1
2 weeks ago
ASG Fort Huachuca, United StatesJob TypeFull-timeDescriptionAbacus Solutions ***** Were built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a differen ...
-
Service Desk Technician Level 1
2 weeks ago
ASG Fort Huachuca, United StatesJob Type · Full-time Description · Abacus Solutions Group: Were built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make ...
-
Helpdesk Support
1 week ago
Science Applications International Corporation Fort Huachuca, United StatesSAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environmen Network Operations, Support, ...
-
Agile Defense, Inc. Fort Huachuca, United StatesAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to suppo ...
-
Help Desk Support Specialist
1 week ago
DecisionPoint | Cortek Fort Huachuca, United StatesOverview: · DecisionPoint Corporation is seeking a Help Desk Support Technician to help provide Information Technology (IT) services supporting the United States Army Network Enterprise Technology Command (NETCOM). Contractor support will primarily be required in the NETCOM Head ...
-
Helpdesk Support
1 week ago
SAIC Fort Huachuca, United States· SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. · NOTE: This position wi ...
-
Helpdesk Support
2 weeks ago
SAIC Fort Huachuca, United States· SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. · NOTE: This position wi ...
-
Test Specialist
1 week ago
T-Rex Corporation Fort Huachuca, United StatesT-Rex Solutions is seeking to hire a qualified Test Specialist to support our DISA JITC TEC II program. This is a brand new effort to support DISA's mission to conduct DODIN operations for the joint warfighter to enable lethality across all warfighting domains in defense of our N ...
-
Lab Support Lead with Security Clearance
1 week ago
Agile Defense, Inc. Fort Huachuca, United StatesAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to suppo ...
-
Intecon Fort Huachuca, United States*Active DOD Security Clearance Required* · Job Role: iSAT (iAPP/SKL/ACES/TKL) Technician - Help Desk Support · Location: Onsite w/ Telework Options · Job Type: Full Time · Clearance: Active Secret Required · Salary Range: $50–80K · Job Posting Estimated Close Date: 6/1/2024 · INT ...
-
Fielding/Transition Team Technician
5 days ago
Intecon Fort Huachuca, United States*Pipeline Position* · ***Active DOD Security Clearance Required (Secret or Higher)*** · Job Role: Fielding/Transition Team Technician · Location: Onsite · Job Type: Full Time · Clearance: Active Secret Required · Salary Range: $45-60K · Job Posting Estimated Close Date: 5/ ...
-
MRI Technologist
1 week ago
SMI IMAGING LLC Gilbert, United States· Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure ...
-
Construction Project Engineer
2 days ago
Insight Global Phoenix, United States PermInsight Global is looking for a Project Engineer to join one of the largest semiconductor manufacturing companies worldwide. You will perform engineering design evaluations and work to complete projects within budget and scheduling restraints. You will review industry policies to ...
-
Front Office Assistant
1 week ago
Mortenson Orthodontics Gilbert, United StatesJob Description · Job DescriptionOrthodontic Front Office Assistant · Mortenson Orthodontics is currently looking for an outgoing, professional and detail oriented front desk assistant to join their friendly, fast paced practice. We have multiple east valley locations (Gilbert, S ...
-
Spa Sales Associate
1 week ago
Hand & Stone Massage and Facial Spa Gilbert, United StatesJob Description · Job DescriptionHand and Stone Massage and Facial Spa, located in Gilbert, AZ, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services ...
Service Desk - Fort Huachuca, United States - Empower AI Inc.
Description
Overview:
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit
Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees.
Responsibilities:ESSENTIAL FUNCTIONS:
MINIMUM REQUIREMENTS:
EXPERIENCE REQUIRED:
PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
