Business Analyst - Santa Clara, United States - Omega Solutions

Description

• Documents workflows, process flows, swim lane diagrams, decision trees to ensure detailed documentation and material for reference and training
• Develop process improvements to process flows and documentation.
• Considers the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes
• Work collaboratively with team members, project members and business staff and executives
• Ensure processes are tracked for completion
• Documents and tracks problems to resolution and then documents resolution, sharing the resolution with all team members.
• Performs in-depth analysis to define problems and develops and/or contributes to solutions
• Provides training on processes for new staff and existing team members
• Provides routine status updates
• Tracks KPIs.
• Provide presentations as defined by the project or other team members.
• Provides user documentation to assist users in problem resolution
• Provide a presentation on the documentation, process flows, decision trees, training material and ensure there is an index for ease of location.