Technical Support Intern - Omaha, United States - CLAAS

Description

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Job Description:
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\tThe Technical Support Intern (COOP) provides in-field technical support of assigned CLAAS products. \r
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\t\tProvide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.\r
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\t\tPerform necessary repairs to assigned CLAAS products as required.\r
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\t\tResponsible for conducting assigned field test activities as required.\r
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\t\tRegularly prepare and present detailed technical reports of product performance and reliability issues to CLAAS Service, Product Management, and Engineering.\r
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\t\tAssist with completion of Product Improvement Programs and Campaigns as requested.\r
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\t\tSchedule dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.\r
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\t\tReport customer and dealer visits and territory activity on a regularly scheduled weekly basis.\r
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\t\tReport results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.\r
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\t\tAdhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations and standards. \r
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\t\tDemonstrate regular and punctual attendance at the assigned work location. \r
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Note:
This position includes extensive travel – during harvest expect 80% - 100% travel; valid driver's license and passport is required\r
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\t\tExtensive stays of 1-3 weeks may be required in support of regional harvest activities. During these times, - 3 weekends away from home at a time is possible.\r
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Your profile:
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\t\tWorking towards a Bachelors' Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus\r
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\t\tAgriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.\r
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\t\tAbility to analyze agricultural equipment performance issues and quickly identify resolutions.\r
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\t\tExcellent technical communication skills in both written and oral form with excellent interpersonal skills.\r
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\t\tProficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.\r
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\t\tMust be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.\r
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