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Myrtle Point

    Genesys Cloud Engineer - Myrtle Point, United States - DC INTERNATIONAL INC

    DC INTERNATIONAL INC
    DC INTERNATIONAL INC Myrtle Point, United States

    3 weeks ago

    Default job background
    Description
    EDCi provides infrastructure and call center technology services and solutions to clients throughout
    Wisconsin and the Midwest. Through our partnership and certifications with leading technology
    providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality
    of product and service the industry has to offer.
    The Cloud Engineer will serve as an engineer on EDCi's Customer Care Professional Services team
    providing both implementation and post implementation support. This role will closely interact with
    both Field & Support Engineering aligning strategic objectives to provide "world class services" while
    maintaining the highest level of quality.
    Apply technical experience in associated technology field to resolve complex problems. Incorporate
    advanced technical practices into processes, procedures and tools associated with service delivery.
    Assist in determining solutions to complex problems and be recognized as having expertise in a technical
    area.
    When you join the EDCi team, you'll receive many perks, such as:
    Remote work from home
    Paid holidays, vacation and sick time
    Bring Your Own PC Policy
    Cell phone reimbursement
    Funded training and certifications
    Health, dental and vision insurance
    401K match
    And much more

    RESPONSIBILITIES:
    Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
    Responsible for administration and support of Genesys Cloud solutions
    Coordinate and write technical papers, articles, standard operating procedures and best practices
    Perform in-depth analysis combining complex technical and business issues, sometimes involving
    fast-paced, business-critical, high profile problem solving.
    Ability to balance both support and project work when applicable; able to meet support/project milestones
    Collaborates with Technical Account Managers, Project Managers & Sales where applicable.
    Support testing effort

    PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
    2+ years experience in Genesys Cloud CX (Purecloud) technology
    Genesys Could CX certification is a plus
    Knowledge of Media / Voice gateway knowledge is a plus
    Knowledge of SIP Protocol implementation and support Preferred
    Excellent client service attitude and team focus
    Understand best practices for a service organization
    Development Skills/certifications as a plus are:


    SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
    1+ years experience in network administration and support is a Plus
    .NET development or C# Experience is a Plus
    This is a Remote (work from home) position.
    What's your citizenship / employment eligibility?
    Are you 18 years of age or older?
    LinkedIn Profile


    URL:
    Desired salary

    References:

    Please enter names and contact information:
    Do you have experience in this type of role?
    How many years of experience do you have?
    The following questions are entirely optional.


    To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data.

    This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law.

    Your voluntary cooperation would be appreciated. Learn more .

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