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Inn Banquet Server - Asheville, United States - The Biltmore Company
Description
Job Description
Reserve: a position averaging 20 hours a week (anywhere between hours per year).
Schedule will vary based on banquet event needs.
As a Banquet Server, it is your duty to accomplish what is necessary to guarantee that all planners, guests, speakers, and attendees who hold events with us are pleased, eager to return, and confident to recommend us to others. Primary responsibility is to execute events with "world-class service" through the service of food and beverages as well as set up and break-down Banquet/Meeting facilities. You are expected to be a "team player", anticipate all guest needs, and provide our guests with a fun and friendly experience. All banquet servers will work closely with the Banquet Manager, Banquet Supervisor, Houseman, and the culinary team as well as other kitchen staff. The incumbent will also provide general support and assistance to the department, leadership, and company as required.
Essential Job Duties:
1. Maintain banquet and meeting facilities during the course of event(s), checking regularly to be sure breaks are re-stocked and tables are cleared.
2. Set up and/or complete set up of banquet/meeting facilities.
3. Complete breakdown and clean - up of banquet facilities at the conclusion of the function.
4. Ensure that all equipment, including china, glass, silver, linen, etc., is in its best possible working condition. This includes but not limited to wiping, polishing and replacing damaged items.
Additional Responsibilities:
1. Make certain that the back halls and pantry is clean and clear of any equipment and that all storage areas are clean and organized.
2. Ensure cleanliness of meeting rooms at all times.
3. Maintain and organize all inventories and replace stock when delivered.
4. Provide general support and assistance to the department, leadership, and company as required.
Qualifications:
1. High school diploma (or GED).
2. Minimum of six (6) months of related food and beverage experience required. The ideal candidate will have prior experience in banquets in a fine dining, an upscale catering, and/or luxury hotel/resort setting.
3. Demonstrated commitment to delivering world class guest service as part of a dynamic team.
4. Outstanding organizational skills and the ability to multi-task and prioritize.
5. Ability to exercise great judgment and proactively anticipate the needs of guests.
6. Knowledge of various room set ups and standard equipment involved preferred.
7. Able to work in a fast-paced environment under deadlines.
8. Adaptability is a must.
9. Applicants must be at least 18 years of age.
Physical Requirements:
1. Able to lift/push/pull and carry 50 pounds.
2. Endure various physical movements throughout the work area.
3. Ability to stand/walk for extended periods of time.
4. Work indoors and outside in all types of weather with fluctuations in temperature and conditions.
5. Remain in stationary position for periods of 30+ minutes throughout the work shift.
6. Ability to climb stairs as needed.
7. Satisfactorily communicate with guests, management, and co-workers to their understanding.
