Engineering And Maintenance Manager - New York - The Standard, East Village

Description

Department: POMEC/ Engineering

Reporting to: Chief Engineer

Job Purpose

The Engineering Manager supervises, trains, and inspects the performance of the engineering staff ensuring that all procedures are completed to property standards. The Manager schedules the work and sets the priorities of the employees of the engineering department in collaboration with the Director of Engineering. In addition, the Manager makes decisions in the absence of Director of Engineering and Assistant Director and act as the backup for emergency calls.

Duties & Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Act in the capacity of Director of Engineering during his/her absence.
• Inspect supply levels, cleanliness, and organization of storage areas. Assign designated employees to rectify any deficiencies.
• Conduct weekly inventory on equipment and supplies. Prepare requisitions for reordering of shortages.
• Implement methods and techniques, which are cost effective to improve efficiency.
• Pre-plan and order materials for special projects. Coordinate scheduling with department heads to eliminate conflict.
• Conduct building walk-throughs and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.
• Check Engineering Logbook and Night Report for information regarding problems. Document pertinent information in logbook.
• Collect, prioritize, and coordinate completion of work orders received from property departments. Ensure scheduled completion
• Implement Preventive Maintenance program
• Monitor and maintain pest control requirements.
• Respond promptly to any requests made for problems, assistance, or emergency work orders.
• Perform maintenance on all fire and safety equipment.
• Maintain knowledge of hotel safety procedures and ensure application of such.
• Respond as part of initial response team to any early warning or major fire alarm.
• Hire, train, discipline, performance manage, promote, recommend for transfer, and terminate (as needed) the employees of the Engineering department in collaboration with the Director of Engineering.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute work assignments for staff and review priorities.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
• Observe staff performance of job functions and ensure all procedures are completed to departmental standards; rectify deficiencies with respective employees.
• Assist staff with their job functions where needed to ensure optimum standards and efficient operation.
• Conduct training of staff as assigned.
• Provide feedback on employee performance.
• Monitor and handle guest complaints ensuring guest satisfaction.
• Ensure all staff assignments are completed before employees depart from their shift.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Participate in departmental and operations meetings.
• Collaborate with the Director of Engineer in preparing the annual budget.
• Participate with the Director of Engineer in organizing and executing capital expenditures and construction work authorization requests.
• Recommend and implement energy saving methods.
• Recommend safety ideas; participate in fire prevention and other life safety programs.
• Conduct monthly inspections in areas of responsibilities and take immediately action on repairs as needed.
• Wipe down walls, clean, or paint as needed.
• Repair furniture and equipment as needed.
• Attend designated meetings.

Qualifications & Requirements

Understanding:

• Ability to read, comprehend and carry out instructions according to established procedures
• Ability to read and comprehend MEP (mechanical, electrical and plumbing), HVAC shop drawings
• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP's
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations

Physical Requirements

• Able to move and traverse workspace for a minimum period of 8 hours a day
• Periodical bending, kneeling, and stretching
• Able to pull, push, carry and lift at least 75 pounds
• Must be able to seize, grasp, turn and hold objects with hands
• Able to remain in stationary position for extended periods of time
• Must work with sharp objects in a safe manner
• Able to be exposed to hot and cold temperature extremes
• Ability to endure under variable temperature conditions, noise levels, outdoor weather, and atmospheric conditions (being around fumes, odor hazards, dust, mite hazards, chemicals, etc.)
• Ability to work in cramped or tight spaces
• Requires manual ability to use, carry, and operate all necessary equipment

Desirable

• High school graduate or equivalent vocational training.
• Two (2) years' experience as a stationary Engineer.
• Two (2) years' experience in building maintenance, electrical work, plumbing, and refrigeration.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply, and divide numbers in processing charges)
• Working knowledge of building maintenance, electrical, plumbing. refrigeration equipment and general contracting skills such as painting, plastering, tiling and wallcoverings.
• Working knowledge of:
• National and local plumbing, electrical, fire and mechanical codes
• Water treatment program
• Power and hand tools, meters, etc. as it relates to the technical trades
• Ability to:
• Enforce hotel's standards, policies, and procedures with assigned staff.
• Prioritize and organize work assignments; delegate work.
• Direct performance of assigned staff and follow up with corrections where needed.
• Instruct/direct staff in the operation, maintenance, and repair of equipment.
• Motivate assigned staff and maintain a cohesive team.
• Ascertain staff training needs and provide such training.
• Be a clear thinker in pressure situations and exercise good judgment.
• Focus and pay attention to details.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Work with minimal supervision.
• Troubleshoot and use alternatives in emergency situations.
• Understand guest inquiries, provide responses, and interact positively.
• Work near high-pressure steam and hot water.
• Interact positively with hotel employees and provide prompt solutions to problems.