Manager - Content Strategy - Email Copywriting - San Mateo, United States - Freshworks

Description

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees.

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

Headquartered in

San Mateo, California,

Freshworks has a global team operating from

13 global locations

to serve more than 65,000 companiesfrom startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes

Freshdesk

(omni-channel customer support),

Freshsales

(sales automation),

Freshmarketer

(marketing automation),

Freshservice

(IT service desk),

Freshchat ( AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.

Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Please note:
This role will be based in San Mateo, CA and requires an in-office presence.

Job Description

We seek an experienced Email copywriter to join the Revenue Growth team at Freshworks. You will be responsible for writing compelling email copies spanning the buying journey for the Inbound business at Freshworks.

You'll lead email copywriting for the entire product portfolio for audience segments spanning free plan users, trial users, trial expired, and customers.

You'll continuously improve the performance of our lifecycle emails.

You thrive in global and cross-functional organizational structures.


What you'll do at Freshworks:
Own performance of all email copies to engage trial users, convert engaged trial users, and expand current customers
Craft compelling briefs to set up and activate trial users and engage and monetize them to paying customers; engage current customers to build engagement and drive cross-sell
Interpret briefs from internal teams such as Paid growth and Growth funnel monetization and turn them into persuasive copy concepts; test and optimize subject line, copy, and CTA copy to improve conversion
Partner with Product Marketing to understand and articulate product value propositions
Collaborate with Brand marketing to ensure a consistent tone of voice
Continuously improve Email performance based on platform and behavioral analytics

We'd love to hear from you if you have:8-10 years of experience in copywriting for a SaaS organization; PLG experience preferred
A strong, diverse portfolio that reflects a deep understanding of various types of emails - informational, educational, inspiring, and conversion-focused
Strong problem-solving and critical thinking skills - you can perform a root cause analysis and develop copy solutions most appropriate for solving the problem statement
An ability to juggle multiple projects in a high-velocity environment
A team player mindset that is eager to brainstorm and create new ideas to elevate performance
An ability to independently research and quickly understand unfamiliar topics, issues, and technical concepts
A portfolio of writing/content samples is required.
Bachelor's degree or applicable work experience.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.


California Pay Range:
$138,000 - $224,250 comprising an annual salary & incentive compensation. You may also be eligible for equity and additional generous company benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

#J-18808-Ljbffr