Systems Manager - Fort Belvoir
1 month ago
Job summary
We're seeking a mission-minded Systems Manager (ACD/IVR) to manage our Automated Call Distribution (ACD) / Automated Call Management System in a large healthcare environment supporting hundreds of call center agents.The ideal candidate will have advanced knowledge of ACD platforms and strong understanding of call flow design and IVR menu configuration. They should also have experience supporting large healthcare environments with hundreds of call center agents.
Responsibilities include remediate security vulnerabilities across all servers, desktops,
- Coordinate with vendors for system maintenance.
- Create custom reports related to telephone and call center performance.
Job description
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