Server-Carolina Pool-Seasonal - Pinehurst, United States - Pinehurst

Description

CULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience.

Our Purpose is, 'As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.' Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation.

If you're seeking a heartfelt workplace then Pinehurst is the place for you.

Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY

Responsible for serving food and beverage to members and guests in the pool and surrounding cabana areas according to Pinehurst standards in a timely manner.

EDUCATION and


EXPERIENCE:

High school diploma or General Education Diploma (GED) and a minimum of 3 months related experience; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for complete and efficient setup, breakdown, and clean-up of the cabana dining areas including straightening all lounge chairs and chairs to diagram and setting out towels.

Responsible for knowledge of menus and daily specials
Responsible for providing quality bar, wine, and cocktail service within North Carolina ABC guidelines and in accordance with Pinehurst's standards and Pinehurst Resort's Alcoholic Beverage Service Policy
Operate Info Genesis POS system with accuracy and efficiency.

Responsible for maintaining cash banks (where applicable), ensuring complete and accurate client billing with legible documentation of all transactions to include totaling, accepting payment, and processing the payments.

If Guest is staying in the hotel, request 'Guest resort id card.'
Responsible for proper gathering, maintaining, return and storage of all F&B operational equipment and assisting with the security and loss prevention of equipment

Maintain overall presentation of pool areas by ensuring that tables and chairs are clean and straight, floors, walls, and restrooms are clean; light bulbs are not burnt out and condiments are clean and full according to standards.

Assist in the orientation and training of new Employees.
Fold towels according to specified standards.
Alert Supervisor immediately if a Guest has a suggestion, complaint, or issue.
Participate in Employee meetings, training, and daily line ups
Maintain Guest confidentiality.
Observe diners to fulfill any additional requests and to perceive when meals have been completed.
Assist Guest with food selection and information about food items.

Participate and assist in controlling the loss and waste of food and beverage product and following F&B guidelines with regard to staff food and beverage consumption.

Responsible for knowledge of Pinehurst's facilities and amenities to assist Guests with directions and questions.

Responsible for communication with Stewarding every day at 2PM and 5PM for trash pickup and Laundry when running low on towels and when towel bins are 3/4 full.

Fill out requisition immediately at night so cabana can be re stocked as opening duty.

Because of the fluctuating demands of the Resort's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or directed.

Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

Responsible for providing food and beverage service at its finest in all aspects and modes of dining activity.
Responsible for proper and efficient dining and banquet setup

In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels.

In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.


GATE RESPONSIBILITIES
In this position you will be required to work pool gate shifts as needed.
Ensure guests are properly checked in.
Monitor proper member/guests pool usage and keep daily log
Assist guests to lounge chairs and provide towel service
Responsible for providing table service to one section
Assist in arrangement of pool furniture and set up of umbrellas.
Assist in cleanliness of pool lounge area. (pickup towels, trash, clean chairs, and any spills)
Notify any pool hazards and problem areas to Beverage Manager and/or Pool Technician.
Attend outlet staff meetings as scheduled


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES,


REGISTRATIONS:
North Carolina ABC Certification


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to stand and walk.

The Employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The Employee is occasionally required to balance; stoop, kneel, or crouch; and taste or smell.

The Employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Specific vision, depth perception, and ability to adjust focus.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is occasionally exposed to outside weather conditions, and extreme cold and extreme heat, as well as wet and/or humid conditions.

The noise level in the work environment is usually loud.

Resort Pool opens in April and closes early October. It may open early or close early depending on weather conditions.

Work hours will vary according to business levels and may be required to work weekends, holidays, and overtime.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.