Senior Product Manager - West Hartford - Beazley Group

Description

General

Job Title: Senior Product Manager (Beazley Digital - US)

Division: Beazley Digital

Reports to: As Beazley's organisation chart

Key Relationships: Head of Digital Underwriting, Head of Digital Operations, Senior Product Manager

Within Beazley: CIO, other senior IT Leads, Head of PMO/VRF, Enterprise Architect, Other Product/Project Managers, Commercial Management, Information Security, External Suppliers.

Job Summary

The Senior Product Manager is accountable for the technology roadmap, design, development, enhancement, delivery, and budgeting across multiple products. Ensuring alignment with the strategy, objectives and key results (OKRs). The role ensures that the technology is developed and maintained using sound business and technology management practices and it supports business transformation by enabling new capabilities and growth. Using agile and product methods to ensure the delivery of the right thing, whilst working in collaboration with the delivery team and senior stakeholders.

Key Responsibilities

End-to-end Delivery & Execution

• Own end-to-end delivery of all product initiatives, ensuring alignment from discovery through deployment and ongoing optimisation.
• Define clear delivery outcomes, success measures and release plans in partnership with Product, Change, Engineering and business stakeholders.
• Lead prioritisation and execution across the delivery lifecycle, balancing strategic objectives with operational needs.
• Ensure teams remove blockers, maintain delivery momentum and operate with high transparency on progress, risks and dependencies.
• Champion agile ways of working, continuous delivery and automation to accelerate time to value.
• Oversee quality assurance, testing and release management to ensure secure, high-quality, production ready outputs.
• Drive postlaunch monitoring, analytics and continuous improvement to maximise product value and performance.

Strategy and Business Management

• Develops a strategic multi product roadmap ensuring alignment to the OKRs, business plan and strategic target architecture.
• Consults with underwriters and customers of the digital systems to assess and anticipate current and future requirements developing multiyear plans.
• Collaborates with all key stakeholders to continually optimize the governance and decision-making processes, always considering run, grow and transform activity.
• Builds and attracts technology talent for the team both internally and externally.
• Collaborates with the digital leadership team to determine the right cost and resourcing model and facilitates demand planning and management conversations.

Budget Management

• Collaborates with the digital leadership team and Digital Channel Owner to make funding and resource reallocation decisions.
• Responsible for the channel budget including run, growth and transform, makes informed and dynamic investment prioritization decisions supported by data.

Technology Management

• Coordinates with Group Technology teams, Information Security, Data Management and IT architects to align and maximise synergies in the end state architecture.
• Oversees all digital channel technology operations and guides continuous improvement efforts to support performance, security, availability and usability.
• Defines, tracks, and communicates channel specific key performance indicators (KPIs) to improve the channels adoption, performance, and total user experience.
• Collaborates with the other Senior/Product Managers to avoid duplication of work and identify interdependencies.
• Manages and builds effective vendor relationships using the group vendor management framework, also develops strategic relationships to align the vendor products and services with Beazley Digitals strategy and OKRs.
• Implements industry standards and development methodologies, including Agile, DevOps, Info Sec and Modern Data Architecture within the channel to ensure its operational resilience and agility.

Digital Transformation

• Acts as the senior technology point of contact for the portfolio of products and works closely with all cross functional teams in the continual transformation of our process and operating model.
• Collaborates within and outside of the team to transition technology innovation or new insurance products into the channel to bring enterprise scale wherever feasible.
• Recommends business process, commercial and user experience changes for better channel adoption.
• Applies expertise in design thinking, data science and customer journey mapping to deliver end to end customer journeys that holistically drive the channels improvement and value.
• Identifies and evangelizes business and technology trends that can improve the products and delivery of the OKRs in the mid to long term.
• Contributes to embedding digital opportunities in the Beazley Digital business strategy to help drive premium growth, operational efficiency or reducing our risk.

Team Leadership

As a Beazley Manager, you are expected to:

• Provide leadership, direction and support to the team.
• Foster a spirit of inclusion, teamwork and unity that reflects Beazley's overall workplace culture, values and appreciation of the benefits of diversity.
• Act as a manager, mentor and coach to direct reports to enable them to fulfil their potential ensuring continuous development of them and the wider team.
• Ensure direct reports are supported in contributing to the delivery and achievement of the overall team and business objectives.
• Provide effective performance feedback on a regular basis, ensuring employees are recognised and rewarded for their contribution. Conversely, providing timely feedback to address poor performance, taking disciplinary action as appropriate.
• Maintain transparent and effective communication through department meetings, one-to-one meetings, email etc.
• Encourage knowledge sharing and effective delegation to minimise key person dependencies.
• Work with other team managers ensuring team resources overall are effectively utilised and people are appropriately challenged.
• Encourage direct reports to think proactively about their careers, signposting development and stretch opportunities for strong performers where possible.
• Work with Talent Management as appropriate to escalate performance concerns ensuring set objectives are clear and measurable and progress is tracked accordingly.

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification

Education and Qualifications

• Product management or product owner certification desirable but not essential
• Agile certification desirable but not essential

Skills and Abilities

• Understanding of business strategy
• The ability to think strategically and develop a strategic product roadmap
• Ability to work in partnership with stakeholders across the organization
• Experience in change management, with the ability to understand and advise on how to implement process, technology and people changes will minimizing delivery risks
• Ability to successfully manage technology and business change projects
• Ability to manage a team
• Ability to support the team to assess options and solutions that best fit business requirements

Knowledge and Experience

• Previous experience in technology
• Previous experience in budget management (managing budgets in excess of $5m)
• Previous experience of delivering multiple, complex IT projects, preferably covering the use of internal resources, third party (packaged) solutions and outsourced services
• Previous experience of delivering non-IT projects, including experience around people change management
• Previous experience of the use of various analysis and delivery frameworks covering scope definition, planning, budgeting, reporting, management of risks and issues
• Previous experience working with an Agile methodology preferred
• Previous experience building and maintaining effective working relationships
• Previous experience managing a team

Aptitude and Disposition

• Delivery focused, self-motivated, flexible and enthusiastic
• Relentless curiosity
• Learning Agility
• Open Disposition
• Judgement
• Digital Acumen
• Customer focus
• Strategic thinking

Competencies

• Managing resources effectively
• Business awareness
• Planning
• Purposeful communication
• Technical competence/expertise
• Leadership
• Team building
• Negotiation and influencing
• Problem solving
• Customer focus
• Decision making
• Strategy Development
• Product Development
• Reporting and Analysis
• Service-Level Management
• Technology Road-mapping
• Stakeholder Management
• Business Opportunity Development
• Financial Management
• Communication and Change Leadership
• Vendor Management
• Risk Management

Who We Are

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways