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Call Center Representative
2 weeks ago
Wakefield & Associates Cedar Falls, United StatesJob Description · Job DescriptionCall Center Representative (Healthcare) · ESSENTIAL JOB DUTIES · Assist in resolving consumer accounts by answering healthcare service questions; suggesting options for account resolution. · Maintain consumer records by updating account informatio ...
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Contact Center Representative I-Part Time
2 weeks ago
Veridian Credit Union Waterloo, United States Part timeJob Description · Job DescriptionContact Center Representative 1 · MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA · Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked · Part-Time hr.) Flexible weekday schedule. Required 3 nights until ...
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Call Center Representative
1 week ago
Wakefield & Associates Inc Cedar Falls, United StatesAt Wakefield & Associates we succeed as a team, not as individuals. Collaboration and cooperation are prerequisites. Exceptional communication skills are crucial. Competence with computers is valued. Punctual, enthusiastic, quick learners can thrive in our offices. · We currentl ...
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Contact Center Representative I-Part Time
2 weeks ago
Veridian CU Waterloo, United States Part timeUnder general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financi Representative, Part Time, Re ...
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Sagility Health Waterloo, United StatesSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case m ...
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Travel Echo Technologist
1 day ago
Titan Medical Group Waterloo, IA, United StatesTitan Medical Group is seeking a travel Echo Technologist for a travel job in Waterloo, Iowa. · Job Description & Requirements · Specialty: Echo Technologist · Discipline: Allied Health Professional · Start Date: 07/01/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hour ...
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Travel Ultrasound Technologist
1 day ago
Titan Medical Group Waterloo, IA, United StatesTitan Medical Group is seeking a travel Ultrasound Technologist for a travel job in Waterloo, Iowa. · Job Description & Requirements · Specialty: Ultrasound Technologist · Discipline: Allied Health Professional · Start Date: 07/01/2024 · Duration: 13 weeks · 40 hours per week · S ...
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Titan Medical Group Waterloo, IA, United StatesTitan Medical Group is seeking a travel Interventional Radiology Technologist for a travel job in Waterloo, Iowa. · Job Description & Requirements · Specialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Start Date: 07/01/2024 · Duration: 13 w ...
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Parts Counter Representative
2 weeks ago
GATR Truck Center Waterloo, United StatesJob Description · Job DescriptionDo you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow with our awesome team · GATR Truck Center is seeking to hire a full-time 2nd Shift Parts Counter Representative in our WATERLO ...
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Operations/Setup Team Member
2 weeks ago
Oakview Group Waterloo, United StatesOak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...
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Operations/Setup Team Member
2 weeks ago
AEG Waterloo, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · Overview · The Operations Team Member is a part-time position that assists in all aspects of event execution ...
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Associate Dentist
9 hours ago
Aspen Dental Waterloo, United States Full timeThis opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...
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Outreach & Diversion Specialist
2 weeks ago
Friends of the Family Waterloo, United StatesJob Description · Job DescriptionSalary: $20.19/hr · At Friends of the Family, we are committed to maintaining a culture of inclusion. We value diversity and understand that the different backgrounds, skills and experiences of each employee and volunteer help us to succeed at our ...
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Event Services Team Member
2 weeks ago
Oak View Group Waterloo, United StatesOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, ...
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Event Services Team Member
2 weeks ago
Oakview Group Waterloo, United StatesOak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...
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Outside Parts Sales
1 week ago
GATR Truck Center Waterloo, United StatesGATR Truck Center seeking a motivated and results-driven Outside Parts Sales Representative to join our dynamic team in WATERLOO, IA. In this role, you will be responsible for generating new business, building client relationships, and driving sales of our high-quality parts. Thi ...
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Outside Parts Sales
2 weeks ago
GATR Truck Center Waterloo, United StatesGATR Truck Center seeking a motivated and results-driven Outside Parts Sales Representative to join our dynamic team in WATERLOO, IA. In this role, you will be responsible for generating new business, building client relationships, and driving sales of our high-quality parts. Thi ...
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Outside Parts Sales
2 weeks ago
GATR Truck Center Waterloo, United StatesJob Description · Job DescriptionGATR Truck Center seeking a motivated and results-driven Outside Parts Sales Representative to join our dynamic team in WATERLOO, IA. In this role, you will be responsible for generating new business, building client relationships, and driving sal ...
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Early Learning Center Lead Teacher
2 weeks ago
Family YMCA of Black Hawk County Waterloo, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Family YMCA of Black Hawk County's ...
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RN-Adult Clinic
2 weeks ago
Peoples Community Health Clinic Waterloo, IA, United StatesJob Description · Peoples Community Health Clinic is seeking a full time Clinic RN to float within the clinic. Peoples Clinic is a Federally Qualified Health Care Center and non-profit health care clinic with deep roots in the local community and guided by its mission to provide ...
Contact Center Representative I - Waterloo, United States - Veridian CU
Description
Under general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.
Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
Conduct member transactions including:
loan payments, deposits, withdrawals, transfers and SWBC payments.
Complete member requests including:
opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
Actively cross-sell credit union services by providing information to current, new and potential members.Consistently achieve established monthly and annual sales and service goals.
Actively refer members to appropriate position and/or department within all Veridian Companies.
Maintain necessary departmental files, updating member/credit union information as required.
Prepare and maintain reports as required.
Maintain member confidence and protect operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.
