Service Advisor - Eatontown, United States - Galaxy Toyota

Description

Our bustling car dealership seeks a capable and organized automotive service advisor who will work full-time to address customer concerns, develop cost estimates, and calculate cost savings for customers.

Our ideal candidate will have excellent written and verbal communication skills and loves greeting customers. We offer a fun dealership work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today


Responsibilities

• Draft and review service contract coverage, warranty protections, cost estimates, work orders, and other documents for necessary repairs by service technicians
• Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
• Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up

Qualifications

• CDK experience
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary
• A high school diploma or GED is required
• Must have strong organizational, communications, and interpersonal skills
• Work history should include a service advisor role or other employment-related to automotive technology
• A valid, state-issued driver's license and clean driving record is required