Cla Manager - WINSTED, Winsted, CT, US

JOB SUMMARY · Supervises and oversees activities of staff; coordinating department activity.  Conducts periodic performance reviews; provide on-going training, development goals and motivation.  Performs a variety of loan processing and administrative activities in support of the ...

Job description

JOB SUMMARY

Supervises and oversees activities of staff; coordinating department activity.  Conducts periodic performance reviews; provide on-going training, development goals and motivation.  Performs a variety of loan processing and administrative activities in support of the commercial lending department in conformance with established Bank policies and procedures. Responsible for gathering, interpreting and preparing legal documents, forms and reports. Performs all duties in accordance with prescribed regulatory compliance guidelines and maintains commercial compliance procedures.

Performs functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. 

RESPONSIBILITIES

Supervise and oversee activities of department staff and work as necessary. Conducts periodic performance reviews; provide on-going training, development goals and motivation.  Responsible for gathering, interpreting and preparing a number of legal documents, forms and reports.

 Monitor and/or oversee and backup commercial LOS (Abrigo) and Loan Documentor (TruStage)

Provide ongoing customer service and documentation support on all commercial loan accounts, providing professional and efficient service to external and internal customers to ensure accuracy, avoid losses and reduce undue risk.

Develop forms and documents for use by CLA's and other commercial lending areas as needed for the processing of commercial loan requests to closing.

Monitor and/or oversee and backup tracking reports put in place for pending items, general ledger reconciliation of collected fees and expenses.

Maintain the integrity of the input into the document imaging system, Integra, for the commercial department (quarterly tech meetings). 

Monitor and/or oversee and backup email daily lender/customer advance requests for completion. Responds to customer inquiries orally or in writing as required, i.e., research request follow-up.

Responsible for the overall department communications, i.e., maintaining and   disbursing SBA updates, department meetings and regulations and system changes.  

Ensures that department work is in compliance with applicable laws, regulations and guidelines, as detailed in bank policies, and Quarterly and Annual meetings; monitor Continuity software updates

Stay informed on compliance relative to the commercial lending responsibilities and implement processes as required to ensure staff is trained and up to date. Attend seminars, courses and educational programs to advance knowledge and skills.; Develop and maintain department procedures; Member of Commercial Solutions Task Force group to facilitate communications to the Chief Lending Officer from all bank input.

Perform all job functions as required and described in the Commercial Loan Administrator job description. 

EDUCATION/EXPERIENCE

High School Diploma or equivalent required with (5) five to (7) seven years of relevant banking or financial services experience including working knowledge of accounting, finance, and the loan servicing areas. Knowledge and comprehension of the commercial lending policies, procedures and basic commercial loan underwriting skills. Thorough knowledge of loan documents and regulations and reporting requirements applicable to commercial transactions. Must be detail oriented and demonstrate good organizational and communication skills, both oral and written. Must have PC computer skills including the Internet and Microsoft Office; Outlook, Word and Excel. Regular attendance is an essential function of this position.

INITIATIVE

Tasks performed by this position are varied and require knowledge of company policies and procedures and their application, loan processing and all aspects of the Bank's servicing system. Duties require judgement to work independently, lead a team, and move toward end results, devising new methods or adapting standard procedures to meet new conditions. Makes decisions based on precedent. Work with other areas of the Bank related to the efficiency, accuracy and compliance of internal procedures either in a formal forum or on an individual basis. May resolve some problems rather than referring them on.

RESPONSIBILITY

Typical errors could be incorrect data entry on borrower's accounts or improper calculations or oversight, leading to delay in processing work.  Errors are generally easily detected and corrected. May have minor adverse external effects. This position has access to all customer information through the loan documentation process and system information. Regular interdepartmental or external business contacts, furnishing or obtaining information; requires tact and courtesy.

SUPERVISION

Two direct reports. 

POSITION CONDITIONS

Normal. While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.