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    Hotel Front Desk/Night Audit - Summerville, United States - Raldex Hospitality

    Raldex Hospitality
    Raldex Hospitality Summerville, United States

    2 weeks ago

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    Description
    About the Front Desk/ Night Audit position

    We are seeking an experienced Front Desk Agent to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests' enquiries and resolve any questions


    Front Desk responsibilities are:
    Providing exceptional service to guests

    Implementing plans to improve customer satisfaction

    Assisting with guests queries/disputes

    Resolving complaints effectively

    Sharing tips with the team to enhance customer service

    Handling the arrival and departure of guests

    Acting as a communication hub between guests and team members

    Informing guests about updates of services

    Providing reports to senior manager on the activities


    Front Desk Agent requirements are:
    Experience as a Front Desk Agent

    Excellent customer service skills

    Knowledge of the hospitality industry

    Effective communication skills


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