BHCS Case Manager - Chicago, United States - Ada S. McKinley Community Services, Inc.

Description

$2000 SIGNON BONUS

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Basic Function:

Provides community-based case management, linkage, and referral for ongoing therapeutic support services to children and adolescents, families and adults who are experiencing a mental health crisis event. The BHCS Case Manager connects with clients and families within 48 hours of a psychiatric/mental health crisis for persons served by MCR program, as well as, reaches out to community referrals within 48 hours of being added to the Outpatient waitlist. The BHCS Case Manager ensures stabilization, assesses service needs, provides resources, and makes recommendations for assistance and maintenance of mental health functioning and/or life skills. Services are provided in the office, within the home and/or community setting, by telephone, and/or video conferencing where appropriate.

Reporting Relationship:

Reports To: Clinical Supervisor of Intake and Admissions Services.

Supervises (Position Title): None

Principal Duties/Responsibilities:

Under the clinical direction of a Qualified Mental Health Professional (QMHP) or LPHA, completes case management linkage and referral post mobile crisis event to determine client needs, provide information, and make recommendations for services based on needs identified.

Client engagement assesses stabilization, ensures behaviors are maintained and met, and encourages follow-up with mental health services.

The BHCS Case Manager connects with clients and families within 48 hours of a psychiatric/mental health crisis for persons served by MCR program.

The BHCS Case Manager connects with clients and families that are community referrals within 48 hours of being added to the Outpatient waitlist.

Participate in psychiatric hospital staffing's by assisting treatment team members with discharge planning and aftercare recommendations post discharge.

Coordinates initial appointment and assessment services where appropriate with the linked outpatient mental health provider.

Assures that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with Agency procedures, licensing standards, and standards of professional practice, and adheres to guidelines defined by the Health Insurance Portability and Accountability Act (HIPAA). Completes service documentation in alignment with agency and program core performance standards.

Assures that all clients are serviced timely and with coordination from schools, hospitals, primary healthcare providers, and other agencies, when other systems are involved in the assistive needs of the client and/or family. Obtains required releases of information with other providers of services and includes the releases in the client record in accordance with standards of practice and rules of confidentiality.

Establishes formal and informal working relationships with educational, medical, social, recreational, family support and concrete services to meet the needs of clients served. Keep current and available community resources related to housing, food, educational, and supportive living needs. Be able to identify and navigate social service systems and provide necessary application assistance when needed. Complete consultation and follow-up with referred systems where applicable to ensure that client needs are fully met.

Maintains current knowledge of client resources and agency procedures, including current knowledge of mental health diagnosis, reporting requirements of the Illinois Departments of Children & Family Services, and Department of Human Services, Offices of Mental Health & Developmental Disabilities.

Understands and accepts the responsibilities as a mandated reporter of child abuse & neglect as described in the Abuse and Neglect Reporting Act as well as confidentiality rules and regulations set forth by the agency, Department of Health and Human Service, Department of Children and Family Services, Office of the Inspector General, and Office of Alcoholism and Substance Abuse as applicable.

Documents direct services provided within 48 hours.

Supports clients until they are linked to other services.

Services may be provided in office, via office-based telecommunication, within a community setting (i.e.: hospitals, homes, schools), and/or video conferencing where applicable.

Performs other duties commensurate with the responsibilities outlined herein.

Mental/Physical Demands:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Work requires prolonged concentration using a computer in analyzing and manipulating data. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Remote working/work at home options are available for this role.