Sales Administrator - Gainesville, VA, United States - Offix LLC

    Offix LLC
    Offix LLC Gainesville, VA, United States

    1 month ago

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    Description
    :

    As a Sales Administrator, you will play a crucial role in supporting our existing customer base. Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities.


    Here's what you'll be doing:
    1. Customer Outreach:

    Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and assist.

    • Telemarketing
    :

    reaching out to leads and potential clients to work with our sales team.

    • Sales Appointment Setting
    :

    Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.

    • Lease Management
    :

    Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.

    • Run-Out Management
    :

    Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.


    • Customer Engagement
    :

    Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.

    • Data Management
    :

    Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.

    • Problem Resolution
    :

    Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.

    • Sales Reporting
    :

    Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.

    • Collaboration
    :

    Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.

    • Other duties as assigned. Join our team as a Sales Administrator and be an integral part of our mission to provide exceptional support to our valued customers while driving sales growth.

    Requirements:

    • Excellent communication and interpersonal skills.
    • Proven experience in outbound calling or customer support roles.
    • Strong organizational skills and attention to detail.
    • Knowledge of CRM software and sales tools.
    • Ability to work independently and as part of a team.
    • Salesoriented mindset with a focus on customer satisfaction.
    • Flexibility to adapt to changing customer needs and sales priorities. PI6690b94e397d