Brokerage Agent, Imports - Laredo

Job summary

As a Fortune 500 company Expeditors employs more than 16000 trained professionals in a worldwide network of over 329 locations across six continents Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless integrated information systems Our services include the consolidation and forwarding or air or ocean freight Customs brokerage vendor consolidation cargo insurance time define transportation Order and risk management warehousing distribution customized logistics solutions Expeditors is headquartered in Seattle Washington Job Description Brokerage Agent executes flawless operational performance productivity by applying technical expertise providing excellent customer service supporting our Vision and Mission Statement making our promise real to all our customers Key Deliverables Proactively monitor the following key metrics to achieve expected results Employee Satisfaction Complete hours training per year months Complete all mandatory trainings timely Including New Hire trainings boot camp etc For new employees ensure timely completion of CICS years Billing Certification year For new employees ensure to obtain DG imports certification after months Employee development ownership participating in all scheduled ones EPEs timely active manner Operational Efficiency Perform consistently at highest level according District Excellence expectation standards OPS Timely Execution Data DXR LOG within hours LOG ENF step minutes LOG ESP step hour INV day ESP IBB ENF ESP days UCE AME days AUE less ADD CVD applicable backup available time ADD CVD requirements EDE EDA days Trade Compliance esp RLS follow up Days All actionsed hrs Monitor ensure timely events In bond transactions Proactively communicate carriers interested parties General responsibilities Exemplify Teach Our Culture Mission Goals Read understand follow Code Business Conduct times Follow Critical Success Factors Understand comply company local policies procedures processes shared management Understand monitor consistency quantitative qualitative performance related expectations standards Contribute build healthy cross functional relationship work environment promote team spirit cohesiveness department Proactively communicate Team Lead Supervisor Management about any required training support tools needed timelylet effectively complete functions Escalate issues Lead Supervisor Management as needed Prepare followup execute personal development plan goals Own selfdevelopment Customer Service Courteous professional communication customers coworkers Timely notification potential delays services rendered Timely accurately respond internal external customer requests received via any communication channel reliable information e mail go unanswered over hours Urgencies require response Monitor work priorities Operations Compliance Understand follow Border Brokerage Operational Process Standards Comply company controls policies procedures processes Maintain highest compliance level Customs entries In bonds FTZ admissions according Customs Partner Government Agencies laws rules regulations Ensure Customer expectations complied properly documented Customer SOPs Work Team Lead Supervisor keep SOPs updated Participate offered product trainings stay current developments changes regulations Make sure files logged correctly timely proper codes trace types events Including Exceptions Avoid post summary corrections Timely address exceptions shipment holds UCE EDE IAE AUE etc Escalate concerns with customer instructions regulations Proper use Expeditor systems tools EXPO Customs CHB Workboard GCI tool CFIT Edoc Lyft Raft VR tool Immediately report failures Team Lead Supervisor Escalate needed until resolved Report opportunities automation improve compliance productivity Participate team department branch meetings Ensure emails handled timley professionally Ensure legal documents updated prior entry processing Communicate updates Team Lead Supervisor Contribute operational effectiveness comply District Excellence metrics Product Escalate issues lead supervisor management Security Health Safety Immediately inform Branch Health Safety representative unsafe condition put employees risk workplace incident accident Finance Understand credit policy times Timely correctly bill processed entries update CFIT notes exceptions Understand accounting processes reports impact Monitor constantly prevent monetary losses Qualifications To most effective position looking skills experience Degree preferred Bachelor Import Export International Trade equivalent Experience US Customs Brokerage preferred Hands knowledge Customs clearance functions Ability complete work standard procedures guidelines office policies Commitment Exemplify culture times Customer Satisfaction oriented Attention detail oriented Effective interpersonal communication skills ability communicate levels written oral presentations Able develop maintain professional relationship clients service providers Self driven personality Strong organizational time management skills Good computer skills ability learn programs tools including Microsoft Office applications Flexible schedule English Spanish fluency Additional Information All information kept confidential according guidelines.

Job description