- Must communicate effectively and clearly both verbally and in writing
- Strong Customer Service Skills
- 1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred
- Computer skills required
- Positive work ethic
- Bilingual (English/Spanish) preferred (as applicable)
- Knowledge of medical terminology
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Registration Representative PD - Laguna Hills, United States - MemorialCare Health System
Description
Title: Registration Representative
Location: Laguna Hills, CA
Department: Facility Operations
Status: Per Diem
Shift: Variable(8hr shifts)
Pay Range: $22/hour
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary: This position requires the full understanding and active participation in fulfilling the mission of Saddleback
Medical Center. It is expected that the employee demonstrate behavior consistent with our core values:
Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback
Medical Center's strategic plan and participate in and advocate performance improvement/patient safety
activities.
The Registration /Pre-Registration Representative is responsible for completing all registrations of
patients presenting for procedures, admissions or the ER. The Representative must collect and verify
demographic and insurance information so that the patient can be accurately identified and billed for their
services. Excellent customer service must be maintained with all patients and co-workers.
Essential Job Outcomes
1. Adheres to department policy of using two identifiers. Also adheres to a verbal verification of
armband placement.
2. Avoids HIPAA violations by accurately entering information into the system to avoid passing on
defects; such as incorrect PCP, guarantor, etc.
3. Interviews, registers, and pre-registers patients timely and accurately. Appropriate level of
expertise in Epic, OnBase, RTE and websites to ensure accurate and efficient registrations.
4. Ensures that all registration forms are accurate, complete, scanned and indexed in Epic.
5. Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.
6. Uses excellent customer service with staff and patients. Maintains effective working relationship
with co-workers and others.
7. Collects and posts patient financial responsibility timely and accurately.
8. Participates and supports department specific performance improvement activities, staff meetings,
and education/training, projects and staff meetings.
9. Maintains an acceptable accuracy level of 95 % or better by assigning the correct insurance code.
10. Monitors and manages assigned work queues to maximize productivity and meet departmental
standards.
11. Adheres to the MHS time and attendance policy #357. Correct entries into MTM minimizing manual
clockings.
12. "Other duties as assigned"
Qualifications
Experience
High School Graduate required
Medical Terminology preferred
