- Position: IT Support Specialist- Desktop Support L2
- Position type: Full-Time-On-site
- Language: Local and English ( Native or Professional)
- Location: West Palm Beach, Florida, United States
- Required Skill: EUC, Desktop, Network, servers, HW, Wifi.
- L2 and L3 Support for all voice related issues
- assigned tickets within agreed SLA.
- all PBX's, Avaya, Cisco, Nortel, etc.
- and configure all Adds, Moves and Changes.
- and resolve all PBX's issues.
- all Analog lines, PRI's, all Microsoft Teams voice lines, all voice lines, 800 numbers.
- open and manage all tickets with Telco for issues and outages.
- cloud: setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.
- and resolve all Genesys Pure cloud issues.
- Teams Voice: setup users, build Call Queues, Auto Attendants, port numbers, assign calling plans, Configure Teams common area phones.
- and resolve all Microsoft Teams voice issues.
- all Voice and Data cabling – manage installations of all new CAT6 or Fiber, setup repairs of all cabling issues.
- Meetings with IT management
- Engineer - Expert knowledge.
- Cloud Admin - Expert knowledge
- Teams Voice Admin – Expert knowledge
- Knowledge and experience of LAN and WAN networks
- Knowledge and experience of VOIP and SIP Protocols
- Exceptional technical and troubleshooting skills
- Excellent written and verbal communications skills.
- Comfortable operating in a fast-paced environment with minimal supervision.
- Candidate must be legally authorized to work in USA without any need of Visa Sponsorship.
Information Technology Specialist - West Palm Beach, United States - AVASO Technology Solutions
Description
About Us:
AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.
As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website:-
Job Summary :
Job Description:
We are currently seeking IT Support Specialist- Desktop Support L2 for West Palm Beach, Florida, United States -Full-Time On Site Support.
Roles and Responsibilities:
Skills:
Requirement:
Skills & VISA Requirements: