Safety & Security Manager - Honolulu, United States - Marriott Vacations Worldwide
Description
Safety & Security Manager page is loadedSafety & Security Manager
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locations
MVO MVC Waikiki
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
JR65633
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe.
JOB SUMMARY
Manages the daily functions of the department to maintain protection of property assets, associates, owners/guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on maintaining owners/guests and
associate
satisfaction while achieving the operating
budget.
Salary range - $64,380 - $72,000 w/bonus
Relocation Assistance - Yes
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area.
OR
2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional
area.
Strong Japanese communication skills (speaking, reading, writing) a plus.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists the Director of Engineering in administering fire prevention programs and emergency
preparedness.
Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
Complies with applicable laws and safety
regulations.
Follow proper key control guidelines in loss prevention and in the
property.
Develop a monthly checklist for all
cctv
equipment, alarmed doors, and duress alarms to ensure that they are fully
functional.
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follows process for the protection of owners/guests and
associates.
Follows up on all unusual activities in and around the property that would impair the
well being
of owners/guests and
associates.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the wellbeing of owners/guests and
associates.
Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties
responsibilities.
Manages and guides the efforts of the Accident Prevention
Committee.
Manages first aid program for owners/guests and
associates.
Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.
problems.
Develops liaison with local law enforcement and emergency
services.
Informs and/or updates the executives and peers on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients.
Performs other duties, as assigned, to meet business needs.
Leading Security/Loss Prevention Teams
Communicates critical information to Loss Prevention officers based on knowledge gained at leadership
meetings.
Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
Encourages and builds mutual trust, respect, and cooperation among team members.
Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.
Provides an open-door policy.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.
Serves as a role model to demonstrate appropriate
behaviors.
Providing Exceptional Customer Service
Meets quality standards and customer expectations
on a daily basis
.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Conducting Human Resources Activities
Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as
necessary.
Communicates performance expectations in accordance with job descriptions for each
position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and
parameters.
Ensures associates are cross trained to support successful daily
operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
Schedules associates to business demands and tracks associate time and
attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to
individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or
concerns.
Participates in associate progressive discipline
procedures.
Reviews associate satisfaction results
.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
About Us
Live Your Life to the Fullest
Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.
Marriott Vacations Worldwide (
NYSE:
VAC) is a leading global vacation company.
While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.
A Global Vacation Leader660,000+ OWNER & MEMBER FAMILIES
100+ VACATION OWNERSHIP PROPERTIES
7 DISTINCTIVE VACATION OWNERSHIP BRANDS
2,000,000+ EXCHANGE NETWORK MEMBERS
3,200+ EXCHANGE NETWORK PROPERTIES
80 EXCHANGE NETWORK COUNTRIES AROUND THE GLOBE
20,000+ ASSOCIATES WORLDWIDE
90%+ ASSOCIATE & CUSTOMER SATISFACTION
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