Bilingual Customer Service Representative - Baton Rouge, United States - Sparkhound

    Sparkhound
    Sparkhound Baton Rouge, United States

    1 month ago

    Default job background
    Description

    ** Bilingual Customer Service Representative (Spanish/English)**

    **Job Category****:** Call Center **Requisition Number****:** CUSTO01166 Showing 1 location **Job Details**

    **Description**

    **Location:** Baton Rouge, LA

    **Employment type:**

    Full Time (1 Year project)

    **Work Schedule:**

    Availability needed Monday Friday: (7am 5pm)

    **What you will do:**

    The Customer Service Representative (CSR) is responsible for driving customer success while assisting homeowners in North Carolina apply for rent and mortgage assistance in a professional, call center environment. As a CSR, you will provide timely and accurate information to applicants and program members via telephone, while simultaneous inputting data into an application system.

    This opening is specifically for Spanish/English Bilingual candidates with either Native Bilingual proficiency or Full Professional proficiency in speaking the Spanish and English languages. We are looking for someone who is self-motivated, dependable, and who has strong computer, interpersonal, and customer service skills. This opening is specifically for candidates located in the Greater Baton Rouge Metropolitan area.

    **Other Qualifications:**

    High school diploma or equivalent

    Excellent customer service skills or prior experience

    Polished phone etiquette, grammar, and solid computer data entry skills are required

    Strong attention to detail, time management, and decision-making skills

    Dependability is essential. Demonstrated timely, consistent job attendance history.

    Hunger for Customer Service Excellence

    Professional proficiency in the English language

    **Bonus Points For:**

    Previous experience in a call center

    We are looking for someone who is proactive and promotes a positive work environment

    **Theres more than just Work. We offer:**

    Competitive Pay

    Open Time Off Program

    Customizable Health Benefits

    An inclusive company culture

    *Sparkhound Is An Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected characteristics.*

    **Qualifications**

    **Skills**

    **Required**

    **Data Entry** *Advanced* **Effective Communication** *Expert* **Customer Support** *Expert* **Customer Service** *Expert* **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    Customer Service Support

    **Preferred**

    Call Center Representative

    **Licenses & Certifications**