Clinical Solutions Team Supervisor - Eugene
2 days ago
Job description
About This Position
Lane County Health & Human Services (H&HS) is seeking a clinically experienced Epic Support Analyst Supervisor to provide operational and clinical leadership for Epic support services across medical, dental, and behavioral health programs.
This role serves as the central coordinator for Epic support operations, workflow governance, and user acceptance testing (UAT), while also acting as a trusted clinical liaison between providers and technical teams.
The Epic Support Analyst Supervisor brings a strong understanding of clinical practice and care delivery, ensuring the electronic health record (EHR) accurately reflects real-world clinical workflows, supports high-quality patient care, and meets regulatory and billing requirements.
Key Responsibilities
Lead Epic Support Operations
Supervise Epic Support Analysts, setting standards for clinically informed, high-quality support.
Oversee ticket intake, triage, prioritization, and resolution with focus on patient safety and provider efficiency.
Identify trends and drive system-level workflow improvements.
Serve as the Clinical Liaison
Act as the bridge between providers, Epic analysts, IT, and OCHIN.
Observe and understand real clinical workflows and translate them into effective Epic solutions.
Ensure Epic supports accurate documentation, efficient care delivery, and regulatory compliance.
Govern Clinical Workflows & Documentation
Maintain Epic workflows that reflect best practices across medical, dental, and behavioral health services.
Safeguard documentation integrity to support quality reporting, billing accuracy, and patient safety.
Partner with Quality and Compliance to address risk, audits, and documentation standards.
Lead UAT, Change Management, and OCHIN Collaboration
Direct User Acceptance Testing for Epic upgrades, releases, and optimizations.
Ensure changes are validated in real clinical settings before go-live.
Translate Epic and OCHIN updates into clear guidance for providers and staff.
Represent H&HS in OCHIN governance and clinical workgroups.
Reduce Risk & Improve Care Through Epic
Identify workflow vulnerabilities, documentation gaps, and training needs.
Proactively mitigate risks affecting patient care, compliance, and billing.
Improve provider satisfaction by aligning Epic with real-world care delivery.
Why This Position Matters
Epic underpins nearly every clinical, financial, and operational workflow in H&HS.
This role ensures Epic is governed by clinical reality, not just technical configuration — improving provider efficiency, documentation quality, regulatory compliance, and patient safety across Lane County.
About The Division
The Quality & Compliance division provides support and oversight to the Department of H&HS in a number of key areas including data/analytics, electronic health record support, quality assurance/quality improvement and compliance/risk management.
This work serves to ensure alignment with rules and regulations, identify new efficiencies, enable measurement of effectiveness and allow for data driven decision making.
Lane County employees may be eligible for student loan repayment:Public Service Loan Forgiveness
National Health Service Corps
Schedule:
Monday – Friday; 8:00am – 5:00pm.
This is a non-represented position*Education And Experience
Eight years of education and/or experience in business or medical office administration, or similar, including one year of experience in a supervisory, management, or leadership role.
Special Requirements
Professional or technical licensure or certification related to the area assigned.
Experience using EPIC EMR.
Studies have shown that women, BIPOC, Persons with Disabilities, and Neuro Divergent individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.
The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Clinic Services SupervisorSelection Process
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.
All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County.
To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities.
We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.
Veteran Preference InformationTrauma Informed Care Statement
Lane County Health & Human Services is committed to providing Trauma Informed Care.
As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past.
Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.Similar jobs
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