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Fulfillment Specialist - Costa Mesa, United States - AMEN CLINICS, INC., A MEDICAL CORPORATION
Description
Job DescriptionJob Description
A fast paced, high volume
fulfillment/distribution
center for Dr. Daniel Amen's online store and Public Television pledge offerings.
Fulfillment specialists are primarily responsible for processing and fulfilling customer orders, managing inventory levels and handling customer service shipping issues.
Essential Duties & Responsibilities:
Perform Morning Stocking Procedures, Daily Order Pulling and End of Day clean up each day- NO EXCEPTIONS
Process and fulfill all daily internet, direct phone, Amen Clinic and event shipping orders the same day they are received unless otherwise noted by Director of Operations
Process and fulfill purchase orders within 5-7 business days unless otherwise requested by the Director of Operations
Maintain efficiencies by keeping fulfillment and warehouse product inventory and packing supplies stocked at all times according to set Stocking Rules
Assist Lead in the management of products and supplies by ordering as needed and maintaining just the right amount on hand for daily processing
Assist in handling all customer service shipping issues as they arise. Each business day must conclude with all issues resolved to the best of your ability
Run end of day procedures for UPS and UPSMI
Maintain a clean, orderly and safe work environment
Assist in distributing customer returns and/or packages received to proper person/department
Maintain confidentiality with sensitive customer information
Other duties as assigned
Qualifications, Knowledge, Skills & Abilities:
1 year shipping and fulfillment experience
1 year customer service experience
Must possess strong organizational skills
Must be able to prioritize and manage time efficiently
Ability to work under deadline pressure with a sense of urgency
Ability to work independently
Excellent written and verbal communication skills
Proficient with Microsoft Word and basic computer skills
Must be able to drive and possess valid CA driver's license
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